What are the responsibilities and job description for the Manager, Marketing position at Charter Communications?
JOB SUMMARY
The Marketing Manager role supports and drives the execution of marketing campaigns that focus on customer retention, upsell and revenue objectives, content engagement, and streaming app activation. This position will will work with cross functional teams through all steps of the campaign process, from plan ideation through post-execution reporting.
Hybrid role : 4 days in Stamford office, 1 day remote
MAJOR DUTIES AND RESPONSIBILITIES
- Implement and maintain marketing plans that align with organizational and departmental objectives tied to customer engagement, retention, and revenue.
- Recommend new solutions that will support demand generation, retention, and revenue goals. Specifically around streaming app offers that require customer education, and activation.
- Provide oversight of various launch strategies tied to new offers, products and services and related communications.
- Utilize all marketing channels including digital, direct marketing, and media.
- Responsible for execution of tactics and vehicles, ensuring they launch on time, accurately, and represent Spectrum's brand.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Responsible for proofing of department material and tactics to ensure compliance and support of company / brand strategy for messaging.
- Develop recaps and reports for all campaigns, providing analysis on campaign success.
- Manage internal and external partner relationships, specifically with programmers and streaming app partners.
- Manage partner agreements and budgets to ensure all requirements and budget goals are met.
- Approve PO's, and invoices as appropriate.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
Required Skills / Abilities and Knowledge
Required Education
Bachelor's degree in Marketing or related field or equivalent work experience
Required Related Work Experience
5 years Marketing experience
2 years Management experience
2 years Digital Marketing or CX
PREFERRED QUALIFICATIONS
Related Work Experience Number Of Years
1 year Knowledge of Telecommunications products and services
WORKING CONDITIONS
Office environment
Schedule : Full time. This position is eligible to work in a hybrid work model (combination of 4 days in-office and 1 remote day)
LI-MA
MCU500 2025-47800 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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