What are the responsibilities and job description for the Network Engineer III, Network Operation Center, Spectrum Enterprise position at Charter Communications?
At a glance:
- Are you a technically sophisticated professional that specializes in troubleshooting and supporting commercial Optical, Carrier, VIP and fiber-based products?
- Can you provide technical expertise and training within our Network Operations Center?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
Using your sharp technical skills and team-centric focus, you train all Enterprise Network Operations Center (ENOC) teams on best practices and the use of advanced diagnostic and break-fix methodologies. You collaborate with other engineers on complex issues and projects. You incorporate your project successes into your training and mentoring routines with front-line operations and engineering support. You troubleshoot and resolve advanced issues related to commercial Optical, Carrier, VIP and fiber-based products.
With a "no-task-is-too-small" approach and under minimal supervision, you execute routine engineering tasks and training. You are flexible with your schedule and dedicate at least 25% of your time to the night shift. This position is based in Austin, TX, but requires you to travel at least 25% or more to support our Louisville, KY ENOC. You thrive in an office environment and excel at completing projects in a timely manner. Depending on the business unit, you may operate on-call as part of a 24/7/365 network operations environment. You report to the Manager of the Enterprise Network Operations Center for goals, guidance and assistance.
Position benefits:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
Using your sharp technical skills and team-centric focus, you train all Enterprise Network Operations Center (ENOC) teams on best practices and the use of advanced diagnostic and break-fix methodologies. You collaborate with other engineers on complex issues and projects. You incorporate your project successes into your training and mentoring routines with front-line operations and engineering support. You troubleshoot and resolve advanced issues related to commercial Optical, Carrier, VIP and fiber-based products.
With a "no-task-is-too-small" approach and under minimal supervision, you execute routine engineering tasks and training. You are flexible with your schedule and dedicate at least 25% of your time to the night shift. This position is based in Austin, TX, but requires you to travel at least 25% or more to support our Louisville, KY ENOC. You thrive in an office environment and excel at completing projects in a timely manner. Depending on the business unit, you may operate on-call as part of a 24/7/365 network operations environment. You report to the Manager of the Enterprise Network Operations Center for goals, guidance and assistance.
Position benefits:
- Competitive salary with bonus.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on Spectrum services where available.
What you will do:
- Encourage company-wide excellence and growth by supporting all technical efforts to enhance the client experience.
- Drive network engineering projects by participating in planning the network architecture.
- Complete network configurations through the integration and diagraming of communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
- Enhance the product base through an in-depth product evaluation and resolving network problems.
- Maintain product and service quality by assisting in the development and documentation of technical standards.
- Develop, document and implement approved procedure methods for all daily activities and projects.
- Maximize the design process by establishing protocol compatibility standards, developing and implementing network enhancements and making recommendations for improvement.
- Optimize and configure the existing network through the planning and completion of medium- to highly complex projects, systems and issues.
- Support third-party vendors and team members across the organization during implementations by providing escalated tier troubleshooting and issue resolution.
- Serve on one or more projects simultaneously and occasionally as a project team lead.
- Improve the department's success by guiding and mentoring less experienced team members.
- Mitigate risks by complying with all industry-specific local, state and federal regulations for every project.
Required keys for success:
- Five or more years of data network experience.
- Expert in related industry specifications and standards, such as Institute of Electrical and Electronics Engineers (IEEE), American National Standards Institute (ANSI), multi-mode fiber, single-mode fiber, unshielded twisted pair (UTP) cabling, bridging, switching, routing, Ethernet and transport technologies and protocols.
- Advanced knowledge of network design and devices, network appliances, network architecture, protocols and network topology.
- Proven data networking knowledge, such as open systems interconnection (OSI) model, transmission control protocol/internet protocol (TCP/IP) and optical transport.
- Proficient in using internal and vendor ticketing and software tools.
- Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment.
- Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio.
- Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:
- Knowledge of Spectrum Enterprise products, services and culture.
Your education:
- Bachelor's degree in computer science, electrical engineering or a related field, or an equivalent combination of education, training and experience (required)
- Cisco Certified Network Professional (CCNP) (preferred)
- Industry or vendor-specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.) (preferred)
EOE, including disability/vets
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