What are the responsibilities and job description for the Program Manager position at Charter Communications?
Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.
At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
is known for.
BE PART OF THE CONNECTION
As a Program Manager on the Billing Strategy & Design team, you'll use your extensive project management experience to manage multiple strategic projects within highly complex or enterprise-wide programs. You'll ensure successful integration of projects in an agile manner and adjust project scope, timing, and budgets based on business needs.
WHAT OUR PROGRAM MANAGERS ENJOY MOST
- Developing program strategies that support business cases and various high-level project plans
- Serving as a mentor to project managers and project leaders to educate and assist them with processes and improvements
- Ensuring the use of established project management processes and methodologies to deliver on project scope while meeting or exceeding quality standards
- Directing and reviewing plans and teamwork assignments, escalating resource needs, ensuring completion of quality reviews, and driving issue resolution
- Communicating program strategy, direction, and changes to leadership and other stakeholders
- Partnering with leadership from the business community to identify and prioritize opportunities to achieve enterprise goals
You'll work in a fast-paced, high-impact office environment. You'll thrive in this role if you can work both collaboratively and independently, show strategic execution, judgement and initiative to accomplish goals, and are energized by the challenges of an ever-evolving company.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: Project Management experience: 7 or more years
- Education: Bachelor's degree in business administration or related field, or equivalent experience
- Abilities: Work independently with no supervision and guidance; excellent soft-skills; communicate clearly both orally and in writing; past people-leader experience, define key performance indicators/metrics; effectively analyze and interpret data; strong business analysis skills; process improvement experience; document, prepare, and deliver data-driven & leadership-level presentations; influence internal and external key stakeholders and build consensus; conduct risk assessments and develop mitigation plans; manage complex program and project budgets
Preferred Qualifications
- Experience: Agile or Scrum experience ideal
- Education: Project Management certification or successful completion of a recognized project management curriculum
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- Total Rewards: See all the ways we invest in you-at work and in life
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KGN312 2025-47294 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
