What are the responsibilities and job description for the QA Lead position at Charter Communications?
Experienced with billing and billing systems? Able to pivot in a constantly changing market environment? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Assurance team at Spectrum.
At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. To help our customers, we use data analytics and data management tools for quality assurance and billing accuracy. Working quickly and collaboratively, Billing Assurance helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Quality Assurance Lead, you'll develop and execute formal test plans to ensure the delivery of quality software applications. You'll work on projects of high complexity within one or more development environments. You will work on multiple programs and systems as a project team member and will be considered a subject matter expert for a single program or system. You will also work on communicating and collaborating with development teams, project managers and other stakeholders, as well as developing and improving automated tests and managing the resulting defect log. You will work on leading training sessions, defining metrics for quality assurance, and managing overall test execution process.
WHAT OUR QUALITY ASSURANCE LEADS ENJOY MOST
- Analyze requirements and deriving high level test plan.
- Collaborating with different teams to get clarifications on the requirements and eliminating any ambiguities.
- Defining and tracking quality assurance metrics such as defects, defect counts, test results, and test status
- Collecting and analyzing data for software process evaluation and improvements and integrating them into business processes to address business needs
- Documenting all problems and assisting in their resolution
- Delivering quality process training to technical staff and acting as an internal quality consultant to advise or influence business and technical partners
- Performing quality audits across the various IT functions to ensure quality standards, procedures, and methodologies are being followed
- Working closely with offshore team and making sure to deliver the project on time with no/minimal defect leakage to production.
- Identify automation scope and bring it to closure.
You'll work in a dynamic office environment. On a given day you'll be involved in test planning, test case automation, test execution, and writing test cases and scripts. You'll excel in this role if you have a positive, professional demeanor, and can negotiate effectively with key stakeholders.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Experience: System development, business/systems analysis, testing, and/or business experience: 8 years or more
- Education: Bachelor of Arts or Science in Information Technology, Computer Science, or related field or equivalent work experience
- Technical skills: Proficient in Microsoft Word, Excel, Outlook; experience using HP Test Suite or other testing tools;
- Abilities: Prioritize and organize effectively; handle shifting priorities and multiple projects and priorities simultaneously; work with cross-functional teams; creative solving of technical problems
- Knowledge: Understanding of database schemas and querying tools; demonstrated understanding of software development life cycle (SDLC); understanding of test automation framework and tools
Preferred Qualifications
- Education: Testing Certification ISTQB Advanced Level
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
- Total Rewards: See all the ways we invest in you-at work and in life
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IQA320 2025-47577 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
