What are the responsibilities and job description for the Service Coordinator position at Charter Communications?
Under moderate supervision, coordinate, track and update site surveys and construction project status for residential and commercial coax and fiber projects.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Support Construction in the permitting process, often as a subject matter expert, in the Permit Master role.
- Know the status of and report on permits for the supported area.
- Coordinate and track aging surveys.
- Ensure construction referrals are scheduled and completed timely.
- Respond, route and track requests and updates on construction projects for residential and commercial fiber and coax projects.
- Ensure construction management tools are updated with correct project status and current notes.
- Monitor and report on required pole transfer activity.
- Adhere to industry specific local, state, and federal regulations, as applicable.
- Know, understand and follow company policy.
- Perform other duties requested by supervisor.
Required Skills / Abilities and Knowledge
Required Education
High School Diploma or equivalent work experience
Continuing education coursework in project administration or equivalent experience
Required Related Work Experience and Number of Years
Demonstrated commnication skills 2
Project Coordination 2
Computer programs (i.e. Microsoft office) and other industry related software
Preferred Education
Industry and vendor specific certifications and training (NCTI, SCTE, BCT / E)
LI-SING2
TSV117 2025-47790 2025
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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