What are the responsibilities and job description for the Supervisor, Field Operations position at Charter Communications?
Do you embrace change? Are you an influential leader? Can you coach a team and drive positive results? If so, you might be a great fit for our Supervisor Field Operations (FTVI) role, a part of Spectrum's Field Operations business unit.
At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. Our Field Supervisors ensure that field technicians are trained and deliver essential and innovative technology that people use in everyday life, in a safe and professional manner.
BE PART OF THE CONNECTION
As a Field Operations Supervisor, you will serve as front line leader and lead a team of 12-15 technicians. You will build both internal and external relationships with Field Technicians and Spectrum's customers, and advocate for our elite products and services. Your daily activities will include supporting FTVI's remotely and in person and working alongside a variety of departments and partners. You are responsible for managing all partner teams to further enhance our customer and employee experiences.
WHAT OUR FIELD SUPERVISORS ENJOY MOST
- Achieving performance goals
- Supporting the development of others
- The team-oriented culture
- Building internal and external relationships
This role gives you the best of both worlds with both outside and inside work. You will have the ability to self-manage your time and balance between the two environments, spending 70% of your time in the field and 30% of your time working on administrative tasks. You will be required to work in different weather conditions and are expected to be on call 24/7.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
- Education: Bachelor's degree in Business or related field
- Experience: Field technician experience (4 years), supervisory experience in a field service capacity, performance management experience
- Technical Skills: Basic computer/technology skills, MS Office
- Skills: Analytical, project management, time management, communication
Preferred Qualifications
- Experience working with Enterprise services and the related technologies
- Industry related certifications (NCTI or SCTE)
SPECTRUM CONNECTS YOU TO MORE
- Learning Culture: We invest in your learning through 160 hours of training, hands-on experience, and mentoring to advance your skills
- Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
- Competitive Pay: Generous starting pay
- Total Rewards: See all the ways we invest in you-at work and in life
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TOP400 2025-49488 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
