What are the responsibilities and job description for the Desktop Support Technician position at Charter Global?
Job Title: Desktop Support Technician
Duration: 12 months
Location: Remote/WFH
Must be located in the Pacific time zone to support the west coast stores but it will be completely virtual so any city out west would be fine, in addition to the requirements below. Note they are asking this time for someone who can read, write, and speak Spanish in addition to English.
Expectations:
Filter and assign new tickets daily from dashboard
Update each ticket, new and aged, with notes of daily progress until closure or ticket transfer
Decrease number of aged tickets while simultaneously working new tickets
Proactive collaboration using Teams channels among colleagues to advance ticket closure
Consistent daily follow up with stores to drive ticket closure
PURPOSE:
To assist in daily tasks of the IT Department. Mainly store's handheld devices.
Additional Details:
- Will there be any reimbursement for the travel?
Yes.
2) How often they would need to visit the nearest store?
Depend on the skill, may we ask 1 per month.
3) Any list of store locations, so that we can source local candidate accordingly.
Not for now but will be on the west.
4) What are the top three required skills for a candidate to be successful in this role?
1- Quick learning.
2-Good communication.
3-Good time management. (dynamic and faster)
5) Are there any required certifications, such as A or CompTIA A?
No
OTHER
Fully remote/virtual
During training period, candidate may need to work Eastern Time hours (8-5 Eastern Time) Monday through Friday 8am to 5pm with flexibility Must have their own laptop/desktop Hybrid/Remote - Will do some traveling Must have access to transportation for possible local in person interaction
Best Regards,
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David Roy | Talent Acquisition Manager US Staffing #LI-DR1 | Charter Global Inc. | https://www.charterglobal.com
Salary : $22 - $28
