What are the responsibilities and job description for the Field Engineer (Desktop Laptop Hardware support) position at Charter Global?
Title: Field Engineer / Technician
Duration: 12 Months
Location: Windsor, Connecticut
Prescreen Questions
Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities
PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Load software with a script
General Job Information
Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills
DELL Desktop PC, Install/Support, Expert
A Certification
Duration: 12 Months
Location: Windsor, Connecticut
Prescreen Questions
- How many years of Computer Hardware Repair Field experience do you have?
- Within the last 2 years how many Motherboards have you replaced?
- Within the last 2 years how many LCD’s have you replaced?
- How many years of experience do you have diagnosing Dell laptops and PC’s?
- Are you A Certified? (A certification is required by the client. Selected candidates who do not already have their A certification will have 90 days after their start date to become certified, or be subject to termination.)
- Have you ever worked for Unisys as a FTE or contractor? If so please answer who you were under and duration.
Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities
PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Load software with a script
General Job Information
Candidate will be taking PC hardware break fix calls at various locations.
Must have reliable transportation.
Must be able to pass drug and background screening.
Must be able to complete required product training.
Required Skills
DELL Desktop PC, Install/Support, Expert
A Certification
