What are the responsibilities and job description for the Field Engineer position at Charter Global?
Job Title: Field Engineer
Location: Geneva New York(Onsite)
Duration: 10 Months Contract
Skills Requested:
Troubleshooting SW/HW issues
Imaging/software instalation
Organizational skills
Attention to detail
Description:
As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
When in support of ITO engagements, you will be recognized as desk side support specialist.
You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
Responsibilities:
• May function as team or site leader providing direction to other technicians
• May support networking products via smart hands
• May have project management responsibilities for smaller projects
• Possesses other, high skilled, specialized technical skills
• Provides support for software and hardware support for desktops, laptops and servers (smart hands)
• Installs and maintains PCs and associated software and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC
