Client Services Director

Description

COMPANY DESCRIPTION

Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.

Position Overview

The Client Services Director has responsibility for business development and study startup within their assigned Therapeutic Areas (TA), beginning from “early lead” in the business development process and continuing to First Patient First Visit (FPFV) in the clinic, collaborates with major functional areas to identify and evaluate issues, implements effective and timely solutions, and ensures project milestones and cycle time goals are met.

Responsibilities

• Identify new business opportunities, including studies, indications, and other proposals, by developing and maintaining relationships with sponsor and Contract Research Organization (CRO) contacts and external consultants, conducting a market analysis, and attending conferences.
• Prepare for conference attendance by managing registration and travel logistics, scheduling meetings with current and new clients, maintaining a knowledge of current and past study performance (e.g., enrollment, quality), creating attendee profiles, and supporting development of marketing materials.
• Maintain extensive knowledge of the capabilities and the study portfolio needs of Charter Research sites; consistently review the study database and study participant profile of all active and upcoming study protocols, attend relevant meetings, and coordinate with Principal Investigators (PIs) and Clinic Managers.
• Maintain an internal database of potential upcoming trial opportunities and communicate with the Charter Research team regarding these opportunities through regularly scheduled meetings and communications.
• Review and oversee submission of confidentiality agreements and feasibility questionnaires/ proposals for potential trial opportunities, communicating with the Executive, Medical, Clinical, Marketing, Recruitment, and Finance Teams as needed to respond appropriately to the included questions.
• Lead in-person and virtual meetings to discuss Charter Research’s capabilities and to learn information about potential opportunities, including Pre-Site Selection Visits, Site Selection Visits, and other related capabilities meetings.
• Facilitate and oversee regular study startup meetings with clinical department leadership to gather and document updates, keep the team informed of progress, identify risks and mitigation strategies, and ensure preparedness for study start.
• Monitor study startup cycle times (e.g., Study Award to FPFV) to ensure Charter Research exceeds internal and sponsor or CRO performance standards.
• Identify areas for improvement and implement new processes to ensure new clinical trials are initiated quickly, smoothly, and in excellent coordination with all department leaders.
• Monitor study performance and advise the appropriate internal teams of any potential risk to future study opportunities.
• Leverage client relationships to support development within other TAs or other areas of the business as needed (e.g., Finance).
• Perform other duties as assigned or required.
  
  

Supervisory Responsibilities

Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring employees; addressing complaints and resolving problems. Responsible for the overall direction, coordination, and evaluation of the assigned department(s).

Knowledge, Skills, And Abilities

• Ability to communicate clearly and effectively across all levels of the organization and with study sponsors, CROs, and industry partners.
• Excellent interpersonal skills and communication (both written and verbal) skills.
• Strong analytical and critical thinking skills, highly organized, and detail oriented.
• Skilled in process improvement, especially as it applies to clinical trials, clinical development, and project management.
• Ability to prioritize tasks and to delegate them when appropriate.
• Willingness and ability to travel domestically and internationally.
  
  

Qualifications

Education

• Bachelor’s degree required, Master’s degree preferred.
  
  

Experience

• Typically, 3-5 years of clinical research experience required, ideally in the areas of business development, study startup, and/or project management.
• Prior management experience preferred.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.
  
  

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.