Lead Prescreen Coordinator

Company Description

Description COMPANY DESCRIPTION

Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.

Position Overview

The Lead Prescreen Coordinator is responsible for overseeing the day-to-day operations of the Prescreen Team and providing leadership and support to Prescreen Coordinators to ensure that as many patients as possible are scheduled to screen in enrolling studies.

Responsibilities

• Lead the Prescreening Team to achieve screening goals to support the growth and success of the site and ensure exceptional prescreen conversion for all studies.
• Work closely with supervisor to determine department strategy, ensuring prescreens are converted into study specific screens at a high rate and in a timely manner.
• Track prescreening metrics and provide routine updates to supervisor and team members.
• Regularly shadow prescreening visits to maintain quality and consistency standards; provide routine coaching and feedback to team members to elevate individual and team performance.
• Discuss goals, metrics, and patients requiring follow-up with the Prescreening Team daily.
• Assist with overflow prescreens, community prescreening efforts, and day-to-day activities.
• Provide excellent patient care and customer service; manage escalated situations with professionalism, empathy, and patience and work to develop appropriate resolutions.
• Think broadly and maintain a working knowledge of all actively enrolling and upcoming indications and trials.
• Provide feedback to Recruitment Teams regarding call scripts and other communications.
• Identify, prioritize, and communicate issues that need to be addressed by management.
• Ensure the company’s core values are known and continually practiced by the Prescreening Team.
• Develop and maintain positive and effective working relationships with all Charter Research team members.
• Ensure the Prescreening Team adheres to Good Clinical Practice (GCP) guidelines and company Standard Operating Procedures (SOPs).
• Perform other duties as assigned.
  
  

SUPERVISORY RESPONSIBILITIES

Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring employees; addressing complaints and resolving problems.

Knowledge, Skills, And Abilities

• Must possess a strong work ethic and a high level of motivation to grow the site’s prescreen operations.
• Ability to manage, lead and motivate a team.
• Excellent interpersonal skills and customer service skills.
• Exceptional attention to detail and organizational and planning skills.
• Display agility in handling multiple tasks simultaneously and adapting to changes in responsibilities and workloads.
• Must possess a high degree of integrity and ability to maintain confidentiality within HIPAA guidelines regarding patient matters and other sensitive information.
  
  

QUALIFICATIONS

Education

• Bachelor’s degree preferred.
• CCRC, CCRP, or ACRP-CP (or equivalent) professional certification preferred.
• Knowledge of medical terminology required.
  
  

Experience

• Typically, 3-5 years relevant experience or 2 years of relevant experience in clinical research.
• Prior management experience preferred.
  
  

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
  
  

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.