What are the responsibilities and job description for the IT Technician position at Charter Schools USA?

Who We Are

Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good Hearts™.

Job Purpose

To join a team of people with the mission : Relentless Commitment to Student Greatness in School and in Life ™. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good Hearts™ through an education model that gives every student the opportunity for success. As an IT Technician, you will maintain system availability, ensure effective user support, and maintain software applications to manage CSUSA operations.

How You Will Impact Education

Instruction / Education Responsibilities

Maintain system availability of critical and non-essential business systems
Provide customer support through onsite presence and remote access.
Monitor support requests to determine larger-scale issues.
Inform supervisor of any issue out of the scope or skill range of Technician promptly.
Maintain disaster recovery and prevention procedures.
Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
Review current developments, literature and technical sources of information related to job responsibility.
Ensure adherence to good safety procedures.
Perform other duties as delegated by Technician Supervisor.
Follow federal and state laws, as well as company policies.

Required Qualifications and Skills

Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.

Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.

Ability to organize and manage multiple priorities.

Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.

Strong customer orientation.

Establishes excellent interpersonal skills between all constituents : being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.

Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability in negotiating and influencing, great phone etiquette.

High performance teams and a strong team player.

Strong track record for analyzing complex problems / issues, identifying patterns, and recommending creative solutions.

Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.

Job Requirements

Associate's degree from an accredited institution or equivalent combination of education and experience.

CompTIA A Certified

Thorough knowledge of Mac computers

1 year of experience and / or training in the field related to the title of the position.

Must be able to transport self to various facility sites as required. If using own motor vehicle, must possess a valid driver's license and proof of insurance that meets the minimum standards of the State.

Experience with complex systems and / or in an educational environment preferred; mastery in Student Information System (SIS) and other software used in the organization.

Commitment to company values.

Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

May perform other duties assigned.

Work Environment

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter :

Student-centered working conditions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

No physical exertion required.

Required to sit for long periods of time.

Travel within or outside of state.

Light work : Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force as frequently as needed to move objects.

FLSA Overtime Category

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

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