What are the responsibilities and job description for the Regional IT Operations Manager position at Charter Schools USA?
Who We Are
Charter Schools USA (CSUSA) is one of the largest and highest performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in LifeTM. CSUSA provides an academically rigorous education to students equipping them with real world readiness, prepared for college or career after graduation. With an unwavering dedication to the success of students from every background, CSUSA is closing the gaps in achievement and opportunity, keeping our promise of Strong Minds, Good HeartsTM.
Job Purpose
To join a team of people with the mission : Relentless Commitment to Student Greatness in School and in Life TM. If you love inspiring and motivating young learners and want to put students first in education, CSUSA is the right place for you. We deliver on our promise of Strong Minds, Good HeartsTM through an education model that gives every student the opportunity for success. As a Regional IT Operations Manager, you will support Service Desk operations by providing oversight and direction, customer relations, tactical and strategic planning, and research for customers within the designated region. The Regional IT Operations Manager reports to the Manager, Service Desk and has functional authority over local Technicians to accomplish tasks.
How You Will Impact Education
Instruction / Education Responsibilities
- Oversee incident management process for up to 20 sites, 1,000 staff, and 20,000 students.
- Ensure successful deployment of change management procedures within the region.
- Serve as an escalation point for issues of high importance and / or urgency.
- Provide oversight and direction to meet performance standards outlined in SLA.
- Deliver routine reporting on service desk operations, compliance, achievements, customer needs, and potential solutions.
- Provide management with critical decision-making information by analyzing data, forecasting, and development of systems or processes to monitor data and trends.
- Assist school leadership in identifying and onboarding of Technicians.
- Identify potential professional development opportunities for Technicians and customers.
- Act as a technology liaison for schools, clients and vendors.
- Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
- Review current developments, literature and technical sources of information related to job responsibility.
- Ensure adherence to good safety procedures.
- Follow federal and state laws, as well as company policies.
Required Qualifications and Skills
Job Requirements
Work Environment
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter :
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FLSA Overtime Category
Job is exempt from the overtime provisions of the Fair Labor Standards Act.