Shift Manager 16318 Jamaica Ave

Shift Manager 16318 Jamaica Ave

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute

Dunkin' Donuts operational standards and deliver a great guest experience.

Responsibilities Include :

Team Environment - Talk employees into, through, and out of position on each shift,

communicating responsibilities, providing feedback, and recognizing achievements in a

respectful manner. Deploy team members appropriately to meet guests' needs and service

standards throughout shift. Support training of Crew Members as directed by Restaurant

Manager or Assistant Manager. Communicate goals and hold team members accountable for

performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model

exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests'

needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout

shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure

quality, service, and cleanliness standards are met throughout shift. Complete all required

training including ServSafe certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed

during shift. Follow all systems and processes to control labor costs, food costs, and cash

throughout shift. Monitor and ensure Crew Members comply with all policies and procedures

related to cleanliness, food safety, and restaurant safety and security during shift. Report

equipment issues, provide Crew Member performance feedback, and discuss other restaurant

opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee

policies.

Qualifications : 2 Years Experience Required. Skills Must be able to fluently speak / read

English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18

years of age (where applicable) High school diploma (or equivalent)

Required Competencies :

Guest Focus - anticipate and understand guests' needs and exceed their expectations.

Passion for Results - set compelling targets and deliver on commitments.

Problem Solving and Decision Making - make good decisions based on analysis, experience

and judgment.

Building Effective Teams - get the right people in the right places, enabling them to make

decisions and celebrate success as a team.

This Dunkin Donuts restaurant is independently owned and operated under a franchise granted

by DD Franchising LLC. You are applying for work with a franchisee of Dunkin Donuts, not

Dunkin Brands, Inc., Dunkin Donuts or any of their affiliates. Any information you submit will be

provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees

are independent business owners who are solely responsible for their own employees and set

their own wage and benefit programs that can vary among franchisees. The Dunkin Donuts

trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license

Additional Info Job Industries Food & Restaurant This Dunkin' Donuts restaurant is

independently owned and operated under a franchise granted by DD Franchising LLC. You are

applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts

or any of their affiliates. Any information you submit will be provided solely to the franchisee. If

hired, the franchisee will be your only employer. Franchisees are independent business owners

who are solely responsible for their own employees and set their own wage and benefit

programs that can vary among franchisees.