shift manager

Assistant Manager

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated

people delivering great guest experiences and profitable top line sales.

Responsibilities Include :

Team Environment - Promote a team environment by fostering respect, providing coaching and

feedback, recognizing achievements, resolving employee concerns and communicating

effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders

as directed by the Restaurant Manager. Support development of team members through

effective cross training, deployment, and delegation of responsibilities. Hold team members

accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model

exceptional guest service. Assist Restaurant Manager in promoting an environment where there

is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed.

Monitor team performance to ensure quality, service, and cleanliness standards are met at all

times. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing

initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the

safety and security of team and guests through a focus on preventative maintenance and

cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target

opportunities, and implement plans designed to achieve goals. Comply with all restaurant,

Brand, and franchisee policies.

Qualifications : 2 Years Experience Required. Skills Able to clearly express oneself verbally

and in writing (English) Math and financial management Restaurant, retail, or supervisory

experience At least 18 years of age (where applicable) High school diploma (or equivalent).

Required Competencies :

Guest Focus - anticipate and understand guests' needs and exceed their expectations.

Passion for Results - set compelling targets and deliver on commitments.

Problem Solving and Decision Making - make good decisions based on analysis, experience

and judgment.

Building Effective Teams - get the right people in the right places, enabling them to make

decisions and celebrate success as a team.

Conflict Management - use interpersonal skills to confront tough issues and resolve

disagreements constructively.

Developing Direct Reports and Others - provide honest feedback to team members, actively

coaching and supporting them to achieve personal and professional goals.

This Dunkin Donuts restaurant is independently owned and operated under a franchise granted

by DD Franchising LLC. You are applying for work with a franchisee of Dunkin Donuts, not

Dunkin Brands, Inc., Dunkin Donuts or any of their affiliates. Any information you submit will be

provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees

are independent business owners who are solely responsible for their own employees and set

their own wage and benefit programs that can vary among franchisees. The Dunkin Donuts

trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license

Additional Info Job Industries Food & Restaurant This Dunkin' Donuts restaurant is

independently owned and operated under a franchise granted by DD Franchising LLC. You are

applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts

or any of their affiliates. Any information you submit will be provided solely to the franchisee. If

hired, the franchisee will be your only employer. Franchisees are independent business owners

who are solely responsible for their own employees and set their own wage and benefit

programs that can vary among franchisees.