What are the responsibilities and job description for the Inside Sales Representative position at Charts LTD?
PURPOSE: Responsible for assisting customers and employees with product needs while keeping inventory and pricing information up to date. This position must consistently be up to date with our product and services changes to better assist customer needs while expanding the growth of our sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist walk-in and call-in customers with placing product orders.
- Completes sales by entering purchased items into sales/inventory system; obtaining payment; adding purchase to credit account; issuing sales receipts.
- Answer customers’ questions about products, prices, availability, product uses and credit terms.
- Recommend solutions to customer needs, based on customer interests.
- Create customer sales orders or quotes.
- Entering requisitions for product orders.
- Expediting Purchase Orders and updating information on orders as necessary.
- Receive items and stock shelves accordingly.
- Checking and using existing surplus inventory when available.
- Ensuring price changes are made or give notification when price discrepancies are discovered.
- Communicating frequently with customers and employees and escalate any pertinent issues to management.
- Performing inventory cycle counts.
- Housekeeping as it pertains to the Product / retail areas.
- Work with the service and sales dept., pull and ordering necessary products and items.
- All other duties as assigned.
QUALIFICATIONS/BASIC JOB REQUIREMENTS:
- Interpersonal skills.
- Communication skills – verbal and written
- Customer Service orientation
- Adaptability
- Initiative
- Listening skills
- Attention to detail and accuracy
- Problem analysis and problem-solving skills
- Selling capabilities. Customer driven and desire growth for company. Have welfare of company a focus.
- Customer industry knowledge
- Stress tolerance
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person