Fraud Specialist

Job Title: Fraud Specialist
Job Type: Full-time
Location: Virginia Beach, Virginia

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible to the Fraud Manager to prevent/detect fraud and conduct investigations within the credit union to mitigate fraudulent losses, operational and reputational risk.

Responsible and Accountable for:

• Conduct research, investigate, and analyze evidence to make sound judgements on cases and make member account adjustments accordingly.
• He/she must possess ability to effectively and timely communicate with recommendation case(s) with support to senior management for transaction(s) equal or greater than $5,000.
• Complete investigations and collaborate internally and externally (law enforcement agencies, insurance agencies, lawyers, etc.) to resolve cases and recover losses to the credit union.
• Determine when accounts require correction or adjustments and refer to proper department/adjust as needed.
• Track various types of fraudulent activity, respective losses, recoveries, etc. and provide reports to senior management.
• Review and recommend new methods and procedures to make daily operations more efficient.
• Interface with other departments to resolve customer service issues. Follow up with resolution of problems to ensure timely response.
• Complete required annual fraud training to stay relevant to various trends and current environment.
• Meet all required deadlines.

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills required for interfacing with the teams, members, peer group and senior management.
• Ability to interpret/apply laws, rules, regulation, internal policies and procedures.
• Ability to understand, interpret, and develop various reports and data that support all functional processes.
• Ability to be a problem solver with a ‘get it done’ attitude and strongly self-motivated.
• Ability to have attention to detail and identify where process changes will improve operational efficiency.
• Maintain a professional work demeanor and environment at all times.
• Ability to prioritize work, remain organized and manage multiple tasks/projects and deadlines simultaneously.
• Exercise sound judgment when offering customer service to members, adhering to policy and complying with all regulations, while protecting the credit union assets by identifying opportunities to reduce losses.

Education and Experience:

• Education: Bachelor’s degree or equivalent experience.
• Experience: One to three years of job related experience, preferably in financial services.
• Preferred: Industry accepted Fraud Certification or equivalent.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.