What are the responsibilities and job description for the Operations Manager position at Chartwell Hospitality?
Job Summary
Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.
Essential Job Functions
Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
BS or BA in Hotel Administration or Management
Experience
Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
Responsible for overall operation of hotel operations, including food and beverage, housekeeping, front office, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.
Essential Job Functions
Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
- Ensures teamwork and enhances cooperation between all departments.
- Maintains accurate records and safeguards all vending machines, Convenience Store items, video tapes and Sport Court equipment (as available).
- Cooperates with General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and all Front Office staff to ensure proper suite inventory controls.
- Manages the Spirit Reservation computer.
- Manages and maintains a relationship with the Property Management System provider.
- Works with maintenance to ensure proper key controls.
- Maintain departmental budget and staffing levels in relation to occupancy levels.
- Maintains accurate payroll and employee records. Performs timely and fair reviews.
- Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.
- Maintain the Market, lobby, and front office area to highest standards.
- - Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.
- - Provide comprehensive training to Front Office staff.
- - Acts as Manager on Duty as designated by the General Manager.
- Excellent verbal, comprehension, listening and problem-solving skills
- Interpersonal and time management skills
- Adaptability
- Report and accounting skills
- Guest relation skills
BS or BA in Hotel Administration or Management
Experience
Hotel level front office experience, preferably with FOSSE. Two years of previous team management or supervisory experience.
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
