What are the responsibilities and job description for the RETAIL POS IT MANAGER - The George Washington University - Washington, DC position at Chartwells HE?
Job Description
Job Description
Location : On-site
Salary : $100,000
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.
Job Summary
The IT Manager is the primary onsite technical support resource supporting the retail dining operations technology at GWU. The IT Manager will support the with onsite operations team, the campus IT team, the internal technical support teams, and third-party vendor partners as needed. This role is also responsible for managing the end-to-end support of our retail front-of-house digital solutions, including : Transact Quadpoint Point of Sale, Kiosk, Mobile Ordering, Digital Signage, and other technology that supports the dining team onsite at our GWU campus in Washington, DC. This is a hands-on position supporting both strategic (where we want to go) and tactical activities (what we need to do now) relating to dining technology and its infrastructure needs. The IT Manager is an individual contributor role and does not manage any staff directly.
Key Responsibilities :
- Responsible for assessing and troubleshooting various on campus technical issues that arise with our Transact POS workstations, network devices, windows-based point of sale system, and other digital solutions interfacing with both local and remote support teams as needed.
- Assist in installation of POS equipment, network devices such as routers, switches, wireless access points, and other retail solutions. Installation may include, wire management, software configuration, menu changes / updates, and systems testing.
- Responsible for training of onsite operations team on use of their digital technology.
- Responsible for managing onsite inventory of digital and retail technology as well as daily systems maintenance to ensure operational and retail needs are met.
- Serve as escalation contact for POS and network related issues, taking responsibility to see issue to resolution.
- Ensure onsite technical products are communicated and on boarded with proper business units to ensure execution and delivery
- Serve as primary partner to Campus Technology Teams (campus IT) and collaborate to ensure support and escalations are handled in a timely and organized manner.
Qualifications :
Apply to Chartwells Higher Education today!
Chartwells Higher Education is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Chartwells Higher Ed maintains a drug-free workplace.
Associates at Chartwells Higher Ed are offered many fantastic benefits.
Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information
Req ID : 1401683
Chartwells HE
KRISTINA MCCARTHY
req_classification]]
Salary : $100,000
