Front Office - URGENT CARE, Weekends required

Top-Tier Perks Just for You!
Base Salary Range: $21.92 - $31.25 USD hourly.

Salary is determined based on applicable experience and education. External offers typically do not exceed the mid-point of the pay range.

Competitive compensation package includes:

• Annual Milestone Bonuses

• Outstanding benefits including medical, dental, sabbatical leave, CME, retirement, and malpractice insurance

• Retirement Plans – CHAS Health matches the employee’s contribution, up to 6% of gross wages

• Generous 6 weeks of paid time off to support work/life balance

• Student Loan Repayment Programs: National Health Service Corps (NHSC), Washington Student Achievement Council (WSAC), Public Service Loan Forgiveness (PSLF), and CHAS Health Loan Repayment Program

• Career growth opportunities and much more!

• above benefits dependent upon eligibility criteria

Click here for more detail about the benefits package!

Don’t meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway! You may be just the right candidate for this or other roles.

Purpose of Job:

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:

Essential Duties and Responsibilities:

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.

• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.

• Reconciles daily receipts/petty cash.

• Takes patient demographics over the phone & enters into electronic health records system (EHR).

• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.

• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.

• Schedules translators as needed.

• Treats patients with highest respect in all functions of job and maintains patient confidentiality.

• Monitors patient waiting rooms for cleanliness and security.

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values

Qualifications:

Education/Experience: HS diploma or equivalent preferred. Applicable additional schooling and/or formal training preferred. Customer service and multi-line telephone experience preferred.

Skills: Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients

and gather information from patients. Must have basic math skills to calculate patient payments. Commitment

to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands:

Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals