Care Coordinator - MA (On-site: Emergency Department Based)

Top-Tier Perks Just for You!

Base Salary Range: $23.75 - $33.86 USD hourly

Salary is determined based on applicable experience and education. External offers typically do not exceed the mid-point of the pay range.

Competitive compensation package includes:

• $2,000 Sign On Bonus

• Annual Milestone Bonuses

• Outstanding benefits including medical, dental, sabbatical leave, CME, retirement, and malpractice insurance

• Retirement Plans – CHAS Health matches the employee’s contribution, up to 6% of gross wages

• Generous 6 weeks of paid time off to support work/life balance

• Student Loan Repayment Programs: National Health Service Corps (NHSC), Washington Student Achievement Council (WSAC), Public Service Loan Forgiveness (PSLF), and CHAS Health Loan Repayment Program

• Career growth opportunities and much more!

*above benefits dependent upon eligibility criteria   

Click here for more detail about the benefits package!  

Don’t meet every single requirement? At CHAS Health we are dedicated to building a workplace where all employees feel respected and a sense of belonging.  If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!  You may be just the right candidate for this or other roles.

Purpose of Job:

Improve the overall health of the communities we serve by supporting the CHAS Health case management team tasked with caring for patients with complex needs.

Essential Duties and Responsibilities:

• Outreaches to and engages with patients needing additional support to improve their health outcomes.

• Conducts intakes and assessments of patient needs. Provides comprehensive and ongoing identification of needs such as health care, social and education. Advocates and refers patients to appropriate resources. 

• Assesses and assists with non-clinical problems interfering with effective patient care. Documents progress and follows up.

• Works closely with Case Managers and care teams to develop and implement care plans for identified patients. 

• Counsels and aids patients and their families to understand health care recommendations and options. 

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Hospital-Based Care Coordinators will spend 90% of time or more at local emergency departments, which may include evenings and weekends. Additional background and testing may be required based on hospital requirements. 

Outpatient Care Coordinators will spend majority of time in community settings, including CHAS Health clinics.  

Medical Assistant will assist Triage RN as needed and outreach to patients recently discharged from hospitals.

Qualifications:

Education/Experience: Washington Locations:  One year of health and/or social services experience required. Completion of Community Health Worker training through the State of Washington required.  Completion of medical assistant training through a post-secondary school, WACMHC apprenticeship program or college program accredited by the Accrediting Bureau of Health Education School (ABHES) or the Commission of Accreditation of Allied Health Education Programs (CAAHEP) required. Certification through the American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistants (CCMA) or National Center for Competency Testing (NCCT) required within 120 days of hire. Washington locations also require a Medical Assistant – Certified credential issued by Washington State Department of Health within 120 days of hire.  Previous experience in a community health clinic preferred.  Experience with EHR preferred.

Idaho Locations:  One year of health and/or social services experience required. Medical Assistant – Registered credential issued by Washington State Department of Health within 120 days of hire. Certification through the American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistants (CCMA) or National Center for Competency Testing (NCCT) required within 120 days of hire.  Previous experience in a community health clinic preferred.  Experience with EHR preferred. 

Skills: Excellent interpersonal, written and verbal communication skills, with an ability to work effectively with wide range of people. Must be able to work well independently and with a team.  Excellent analytical skills required. Motivational interview skills preferred. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.  Computer skills required. BLS (CPR/AED) required. Valid driver’s license and insurance required.

Physical Demands:

Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms. Climbing or balancing occurs less than one-third of the time; while stooping, kneeling or crouching occurs between one-third and two-thirds of the day. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 pounds. Rarely is there a need to lift more than 26 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $24 - $34