Patient Experience Specialist (Call Center- Preferred Language Marshallese)

Top-Tier Perks Just for You!

Base Salary Range: $21.92 - $31.25 USD hourly.

Salary is determined based on applicable experience and education. External offers typically do not exceed the mid-point of the pay range.

Competitive compensation package includes:

• Annual Milestone Bonuses

• Outstanding benefits including medical, dental, sabbatical leave, CME, retirement, and malpractice insurance

• Retirement Plans – CHAS Health matches the employee’s contribution, up to 6% of gross wages

• Generous 6 weeks of paid time off to support work/life balance

• Student Loan Repayment Programs: National Health Service Corps (NHSC), Washington Student Achievement Council (WSAC), Public Service Loan Forgiveness (PSLF), and CHAS Health Loan Repayment Program

• Career growth opportunities and much more!

*above benefits dependent upon eligibility criteria   

Click here for more detail about the benefits package!  

Don’t meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace.  If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!  You may be just the right candidate for this or other roles.

Purpose of Job:

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records as follows:

Essential Duties and Responsibilities:

• Provides excellent customer service as the first point of contact for CHAS Health.

• Determines needs of caller and manages calls appropriately.

• Delivers accurate information about CHAS Health including, but not limited to, services, locations, and providers.

• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected and logs details of request for health information. Ensures that copies include only information that is requested and available (eligible) to be released.

• Processes, stores and retrieves electronic health information. Maintains and utilizes a variety of health record indexes, storage and retrieval systems.

• Completes referral in a timely fashion, including sorting and processing referral by indicated urgency and date.

• Refers patient to specialist based on each insurance company’s available specialty network.

• Documents patient cases, health information and referral requests appropriately in patients’ medical record.

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Education/Experience: High school diploma or equivalent preferred. Some college preferred. Experience with databases, electronic health records, and release of information preferred.

Skills: Attention to detail required.  Knowledge of HIPAA regulations required. Excellent customer service, oral and written communications skills required. Compassion for patients required. Must be able to work well in team environment. Ability to multi-task in fast-paced work environment, with ability to anticipate future needs. Computer skills required. Valid drivers’ license and insurance required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands: 

Sitting at a workstation over 3/4 of the day.  Able to move around the facility under 1/3rd of the day.  Reaching and using hands over 2/3rds of the day.  Communicating is also required over 2/3rds of the day, while climbing, stooping or crawling is minimal.   Ability to lift as much as 35 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $22 - $31