Medical Assistant Clinical Educator

JOB SUMMARY:
The Medical Assistant Clinical Educator is considered the expert level Medical Assistant tasked with orienting and evaluating the skill set of Medical Assistants at designated Chase Brexton locations.  The Clinical Educator-MA assists in the planning, organization and execution of Medical Assistant training programs, field orientation and evaluation as identified through needs assessment, quality improvement, and implementation of new products and technology.  The Clinical Educator-Medical Assistant works collaboratively with nursing leadership and other educators to train Medical Assistants across the organization.

MAJOR DUTIES AND RESPONSIBILITIES:
Analytical and Critical Thinking
• Performs administrative duties
• Participates in and contributes to the investigation of incident reports related to clinical functions
• Performs chart audits and prepare reports

Teamwork
• Collaborates with Nursing, Operations and Medical Management to meet organizational needs
• Promotes effective working relations and works effectively as part of a team to facilitate the organization’s ability to meet its goals and objectives

Communication
• Facilitates new employee clinical orientation, routine competency training/validation, evaluation and ongoing education needs of Medical Assistants
• Travels to various clinical sites routinely for field orientation, annual competency, regular in-services and trainings
• Demonstrates knowledge, skills, judgment, and ability to instruct and evaluate clinical staff
• Seek continuous feedback from providers on the clinical performance of medical assistants
• Report progress and remedial needs to the direct supervisor
• Maintain and submit detailed and accurate records to HR

Willingness to Learn
• Maintains ongoing knowledge and research of current trends and best practices
• Participates in professional development activities and maintains professional affiliations

Problem Solving and Decision Making
• Assists in identifying opportunities for improvement of clinical workflow and generates effective educational material and training
• Maintain up to date data base of teaching aides and clinical tools for medical assistant staff
• Remediate staff and provide documentation to support steps taken

Compliance, Policy, and Procedures
• Participate in the development of policies, workflows and procedures in collaboration with nursing leadership
• Train staff to approved policies, workflows and procedures

Integrity
• Demonstrate and model respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment

SKILLS AND ABILITIES:
• Demonstrated knowledge requirements pertaining to efficient clinical workflows
• Must have very strong interpersonal skills and be highly effective in establishing relationships with key constituents, both within and outside the institution, professionally representing Chase Brexton
• Excellent discretion, judgment, tact, initiative, organizational skills, and self-motivation
• Outstanding written and verbal communication skills are essential.  
• Ability to anticipate and assess situations accurately and recommend/implement effective courses of action required.
• Ability to work with all members of the clinical team and to help build relationships that foster an effective/efficient work environment and helps to achieve optimal clinical flow
• Ability to provide constructive feedback on clinical performance
• Ability to perform the functions of the Medical Assistant role

EDUCATION AND/OR EXPERIENCE:
• Medical Assistant certification or registration
• Minimum of five (4) years; preferred minimum of 1 year in a Supervisory/Training role.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects preferred