What are the responsibilities and job description for the Front Desk Agent position at Chase Hotel Group?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing any inquiries or concerns that may arise during their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain the front desk area in an organized and tidy manner.
- Assist with reservations via phone systems and online platforms while demonstrating excellent phone etiquette.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Resolve guest complaints or issues promptly to enhance their experience.
- Uphold high standards of guest relations by providing personalized service tailored to individual needs.
Experience
- Previous experience in a front desk or customer service role is preferred.
- Bilingual candidates are highly desirable to cater to a diverse clientele.
- Familiarity with hotel management software is a plus.
- Strong knowledge of hospitality principles and practices is beneficial.
- Excellent communication skills, both verbal and written, with an emphasis on guest relations.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Type: Part-time
Pay: $11.50 - $12.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Erie, PA 16509 (Required)
Ability to Relocate:
- Erie, PA 16509: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
