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Front Desk Agent

Chase Hotel Group
Erie, PA Full Time
POSTED ON 12/31/2024 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Front Desk Agent position at Chase Hotel Group?

Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing any inquiries or concerns that may arise during their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to work in a fast-paced environment.

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage the check-in and check-out process efficiently, ensuring accuracy in billing and reservations.
  • Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
  • Maintain the front desk area in an organized and tidy manner.
  • Assist with reservations via phone systems and online platforms while demonstrating excellent phone etiquette.
  • Conduct night audits as required, ensuring all financial transactions are accurately recorded.
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
  • Resolve guest complaints or issues promptly to enhance their experience.
  • Uphold high standards of guest relations by providing personalized service tailored to individual needs.

Experience

  • Previous experience in a front desk or customer service role is preferred.
  • Bilingual candidates are highly desirable to cater to a diverse clientele.
  • Familiarity with hotel management software is a plus.
  • Strong knowledge of hospitality principles and practices is beneficial.
  • Excellent communication skills, both verbal and written, with an emphasis on guest relations.
  • Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Type: Part-time

Pay: $11.50 - $12.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Morning shift

Experience:

  • Hotel experience: 1 year (Preferred)

Ability to Commute:

  • Erie, PA 16509 (Required)

Ability to Relocate:

  • Erie, PA 16509: Relocate before starting work (Required)

Work Location: In person

Salary : $12 - $13

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