Front Desk Agent

POSITION SUMMARY

Promote an atmosphere that ensures pro-active, friendly and efficient services for our Guests. Ensure Guests needs are meet and expectations are exceed. Follow company Pillars.

KEY DUTIES & RESPONSIBILITIES

> Exceed Guest Expectations by:

• Providing a warm welcome
• Making the visit memorable
• Own it!
• Acting as an Ambassador to guests
• Deliver Quality Everyday
• Communicate with a Smile
• Project a hospitable Demeanor
• Demonstrate teamwork
• Keep it clean and safe
• Attempting to resolve complaints immediately

> Follow proper cash / check / credit card/ AR control procedures

> Follow SOPs for registering guests

> Follow requests by Sales Department for up-selling, marketing packages, etc

> Ensure van is clean at all times and has sufficient gas.

> Drive defensively and safely when using the Company van. Wear your seat belt at

all times. Only use the van for Company business.

SKILLS, KNOWLEDGE & ABILITIES

> Excellent Interpersonal skills: ability to engage guests and other employees

> Knowledgeable about your Property’s layout, facilities and services and the local

area, including attractions and amenities so that you can answer questions from

Guests.

> Strong computer skills, able to input reservations

> Well Groomed, professional appearance

> Enjoy selling/ marketing the hotel in person and on the phone

> Excellent verbal communication skills

> Bilingual a plus

CORE COMPETENCIES

> Energetic, Must have a sense of urgency

> Honest, ethical

> Extrovert, friendly

> Problem Solve; able to “think on your feet”

PHYSICAL REQUIREMENTS

> Able to work a varied schedule including nights and weekends as the business

dictates

> Ability to work on a computer for extended of time (maximum 5 hours at a time,

8 hours in total/day)

> Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours

total a day)

> Ability to speak and hear on a phone within a shared work space

> Must be able to handle stress; from Guests and Employees

> Ability to lift or carry up to 50 pounds. (i.e. PC or various equipment)

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $13 - $13