What are the responsibilities and job description for the Customer Service Representative position at Chase Technical?
We are seeking a Customer Service Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
About the Role:
This is a full-time, on-site position at our Schaumburg Corporate office, operating Monday through Friday from 11:00 a.m. to 8:00 p.m.
Responsibilities:
- Process quotations and sales orders, manage purchase orders and confirm ship dates and pricing.
- Address customer inquiries or complaints promptly and professionally, demonstrating excellent communication skills.
- Handle inbound phone calls and queries with efficiency and courtesy.
- Serve as the primary point of contact for customers, collaborating with internal departments to resolve inquiries and issues.
- Participate in rotational Saturday shifts as required.
What We Need from You:
- Previous experience in a customer service or related role is preferred.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Willingness to work flexible hours, including rotational Saturdays.
- Commitment to providing outstanding customer service and resolving inquiries efficiently.
- Team player mentality with the ability to collaborate effectively with internal departments.
- High school diploma or equivalent; additional education or certifications are a plus.
Application Process:
Interested candidates should submit their resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Join us and be part of a team that values excellence, collaboration, and professional growth. Apply today to embark on a rewarding career in customer service! You may also contact Tanya Rivera directly at 847-870-1766
Pre-Employment Screening: Drug screening and background checks are required.
Equal Opportunity Statement: Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer that does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
ADA Statement: Chase Technical Staffing is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal employment opportunities for qualified persons with disabilities.
Salary : $20 - $21
