What are the responsibilities and job description for the Bilingual Customer Service Representative position at ChaseSource?
Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards. Collector will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
Essential Functions:
1. Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
2. Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
3. Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
4. Collect balance or set up an appropriate payment plan.
5. Review accounts to identify adjustments, discrepancies and create a request for resolution
6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
7. All other duties as assigned
Physical Demands & Work Environment:
1. Works in an enclosed call center environment office and mostly works on the computer.
1. While performing the duties of this job, the employee is regularly required to sit, talk or walk and use hands and fingers to operate office equipment (computer and printer) or other office tools, and reach with hands and arms.
2. Nominal amount of light lifting required.
3. Specific vision abilities required by this job included close vision and the ability to adjust focus.
Non-Essential Functions:
1. Assist in training new Collector’s.
Knowledge, Skills and Abilities:
1. Basic computer skills
2. Ability to compute basic math calculations
3. Ability to multi-task
4. Competitive
5. Resourceful
6. Goal Driven
7. Great Work Ethic
8. Team Player
9. Punctuality
10. Good Attendance
11. Ability to switch between multiple computer systems
12. Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
13. Strong listening skills
14. Ability to communicate clearly and succinctly is required
15. Ability to talk to others to convey information effectively and professionally
16. Capable of handling difficult, escalated calls and reach resolution
17. Dependable and punctual
18. Stress tolerance
19. Ability to maintain professional demeanor
20. Must be able to efficiently navigate through the CUB’s system
21. Well organized in taking and processing payments
22. Ability to effectively handle calls while maintaining the client’s and Firm’s standards.
Special Requirements:
1. Previous experience in customer service, sales, collections, or a related role is preferred
2. Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
3. Successfully overcoming objections in a short period of time.
4. Working independently and productively without close supervision.
5. Bilingual in Spanish
6. High School Diploma or GED.
7. Overtime when needed.
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