What are the responsibilities and job description for the QA Specialist position at ChaseSource?
Now Hiring: QA Specialist
Pay Rate: $18.00 hourly
Location: Jefferson City, MO
Are you detail-oriented and passionate about quality assurance? We are looking for a QA Specialist to monitor, evaluate, and support staff performance to ensure compliance with project standards, contractual requirements, and performance measures. If you have a keen eye for detail and a commitment to excellence, this role is for you.
Key Responsibilities:
- Ensure all activities align with company QA standards and contractual obligations.
- Evaluate staff performance based on quality standards and compliance measures.
- Develop and deliver instructional training programs with supporting materials.
- Analyze training evaluations and recommend improvements.
- Conduct quality assurance checks for accuracy, completeness, and consistency.
- Identify and implement solutions to improve processes and verify their effectiveness.
- Stay up-to-date with policies and procedures, assisting in updates and improvements.
- Conduct research and gather data for special projects.
- Provide training as needed to enhance staff performance.
- Monitor performance metrics to ensure contractual requirements are met.
- Assist in developing staff resource materials such as quick reference guides, charts, and workflows.
- Perform other duties as assigned by management.
Qualifications:
- High school diploma or equivalent.
- 0-2 years of experience in QA and training, preferably in a human services environment.
- Strong ability to follow policies, procedures, and project guidelines.
- Excellent communication skills to relay information accurately to internal and external contacts.
- Detail-oriented with the ability to analyze and improve processes.
Why Join Us?
- Opportunity to make a meaningful impact in a quality-driven role.
- Professional growth in a structured and supportive environment.
- Work with a dynamic team committed to excellence.
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Salary : $18
