What are the responsibilities and job description for the Assistant General Manager position at Chasing Aces?
We are looking for a highly motivated and experienced Assistant General Manager to join our team at Chasing Aces, a premier golf entertainment venue within the heart of Shreveport. The Assistant General Manager will support the General Manager in overseeing all aspects of the venue’s operations, with a focus on Food and Beverage, ensuring exceptional customer experiences, and service excellence.
KEY RESPONSIBILITIES
Guest Experience Operations
- Execute service standards ensuring that the same hospitality is experienced for each guest that walks through the doors.
- Resolve customer complaints and issues promptly and professionally, ensuring satisfaction.
- Collect and analyze customer feedback to identify areas for improvement.
- Oversee the maintenance and cleanliness of the facility, ensuring a safe and welcoming environment.
Team Management
- Recruit, train, and supervise staff, ensuring high levels of performance and ensure exceptional guest service by training the team in hospitality best practices.
- Directly oversee department members that may include, but is not limited to: Restaurant Manager, Catering Manager, Kitchen Manager, Host, Set-up Staff, Cooks, Servers, Bussers, Food Runners, and any other food and beverage associates.
- Manages and assists in the ordering of all alcohol beverages, maintains beverage pour cost, implements recipes and retail pricing of product.
- Works closely with the kitchen leadership to ensure food quality and consistency, and appropriate ticket times, labor and cost of sales.
- Assists in the completion of all month end inventories to include kitchen, bars, and beverage cart.
- Develop and manage staff schedules to ensure adequate coverage and optimal labor costs.
Financial Support
- Assist the General Manager in developing and managing the venue’s budget by providing operational insight into efficiencies opportunities that support achieving expense and profits targets.
- Oversee inventory control and front of house ordering processes, including beverage and service supplies.
- Develop cost control measures to maximize profitability.
- Monitors business volume forecast and plans accordingly in areas of labor, productivity, costs and other expenses.
QUALIFICATIONS
- Minimum of 5 years of experience in a management role within the hospitality or entertainment and restaurant industry. A focus in beverage management is a plus.
- Proven track record of successfully managing a high-volume, hospitality-focused operation.
- Strong leadership and team-building skills with the ability to motivate and inspire others.
- Excellent communication, interpersonal, and problem-solving skills.
- Financial acumen, with experience reading financial reports and identifying opportunities for improvement.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Passion for hospitality and providing a stellar guest experience.
- Food Safety and Applicable Sanitation Training, Alcohol Awareness Training
Working Conditions
- Flexible schedule, including evenings, weekends, and holidays, to meet the demands of the business.
- Frequently stands, walks, tastes, smells, talks, listens, uses hands, and reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Occasionally lifts up to 50 pounds.
- Limited travel for training, conferences, and meetings.
- Often works in wet or humid conditions (non-weather), near moving mechanical parts, near fumes or airborne particles, with toxic or caustic chemicals and in extreme heat or cold (non-weather). Noise level is moderate
Compensation
- Competitive salary based on experience and qualifications.
- Performance-based bonuses.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time
