What are the responsibilities and job description for the Assistant Hotel Manager position at Chateau Avalon Hotel?
Overview
We are seeking a dedicated and dynamic Assistant Hotel Manager to join our team. This role is essential in ensuring the smooth operation of our hotel, providing exceptional guest experiences, and supporting the Hotel Manager in overseeing daily activities. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage various aspects of hotel operations effectively.
Duties
- Assist in managing daily hotel operations, ensuring high standards of service and guest satisfaction.
- Supervise front desk staff, providing training and support to enhance performance and service quality.
- Handle guest relations by addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere.
- Oversee revenue management strategies to optimize occupancy rates and profitability.
- Maintain effective communication with all departments to ensure seamless operations.
- Assist in managing budgets, forecasts, and financial reports as directed by the Hotel Manager.
- Implement hotel policies and procedures while ensuring compliance with health and safety regulations.
- Support marketing initiatives to promote the hotel’s services and amenities.
Skills
- Proven experience in a supervisory role within the hospitality industry, preferably in a resort setting.
- Strong front desk management skills with a focus on guest services.
- Excellent phone etiquette and communication skills, both verbal and written.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of revenue management principles to enhance profitability.
- Exceptional guest relations skills with a commitment to providing outstanding service.
- Ability to work collaboratively within a team environment while also demonstrating independent decision-making capabilities.
- A passion for hospitality that drives enthusiasm for creating memorable experiences for guests.
Join us in delivering exceptional service and creating unforgettable experiences for our guests!
Job Type: Full-time
Pay: $43,072.00 - $45,054.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $43,072 - $45,054
