What are the responsibilities and job description for the Hospitality Manager position at Chateau Del Mar?
At PGN Fun Village , our managers help our guests plan memorable birthday and event experiences. As a manager, you will partner with our guests to create a tailored and unique experience based on their needs.
Responsibilities
This person will provide overall leadership, vision, and direction on all parties, events and daily operations
Understanding all aspects of our event packages, add-ons selling, scheduling, and coordinating corporate, group, and birthday events.
Hire, train, and provide mentorship to staff to further develop their skills.
Cultivate a team environment that provides exceptional customer service.
Implements and executes staff training programs.
Maintain a strong community presence through partnerships with community and business organizations.
Maintain a safe, clean, and secure environment for all guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
Provide direction to the management team and ensure all staff members perform at a consistently high level.
Promotes positive employee relations, including effective delegation of managerial duties, fostering high staff morale, and upholding operation standards.
Assist owners and General managers with setting goals and hold staff accountable for setting and meeting departmental goals.
Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
Performing opening, mid-day, or closing duties
Qualifications
Ability to enthusiastically interact with others
Strong character and exercises sound judgment in decision making.
Experience in hospitality : Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
Demonstrated ability in developing team members in areas of responsibility.
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
Adaptability, flexibility, and general enthusiasm for the business
Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
Ability to establish working relationships with all employees, management, and vendors.
Ability to maintain and project professionalism, internally and externally, at all times.
Flexible in approach; can readily adapt to business and team needs and changes.
Holds self-accountable for high personal standards of conduct and professionalism.