What are the responsibilities and job description for the Front Desk Agent position at Chateau Grande Hotel?
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or staff member
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and efficient manner
- Process guest check-ins and check-outs accurately
- Maintain accurate records of room availability and guest accounts
- Assist with reservations and cancellations as needed
- Handle cash transactions and maintain a balanced cash drawer
Qualifications:
- Excellent communication and customer service skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred but not required
At our hotel, we value our guests' satisfaction above all else. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. If you have a passion for guest relations and are skilled in handling phone systems, we invite you to join our team.
Please note that this position may require working evenings, weekends, and holidays based on the needs of the hotel.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to work weekends?
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person