What are the responsibilities and job description for the Conciege position at Chateau on the Lake?
Hotel:
Chateau on the Lake415 North State Hwy 265Branson, MO 65616ConciegeFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Primary Purpose:
The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.
Work Performed:
The Concierge will be tasked with the following duties, responsibilities, and assignments:
Provide professional, friendly and engaging service in accordance with Atrium’s service standards;
Recommend hotel amenities, local attractions and any other events that may be of interest to them;
Assist guests with mail, messages, and any plans or arrangements they require;
Focus attention on guest needs, remaining calm and courteous at all times in keeping with Atrium’s Core Values;
Assist guests regarding hotel facilities in an informative and helpful way;
Assist guests with any needs related to services of the Business Center;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management;
Clean and disinfect public areas; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Six (6) months prior Customer Service experience
Preferred Prior Experience:
Hospitality industry experience
Preferred Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Lift a minimum of 50lbs rarely and 15lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Ability to effectively communicate and interact with guests
Flexible to working days, early mornings, evenings, nights, weekends and holidays
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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.
Including:
✅ Daily Pay – Get paid when you need it
✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties
✅ 401k Plans – Invest in your future
✅ Comprehensive Medical Insurance – Your health matters to us
✅ Additional Property-Specific Perks – Because every location has something special to offer
But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70 hotels nationwide, you can grow your future the way you want.
Ready to take the next step? Join a team that values you and your future!
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
