Hotel Ops Chateau St Denis Hotel Wyndham

Chateau Saint Denis Hotel
Trademark Collection by Wyndham
Job Description
Hotel Operations Manager

We are looking for a dynamic Hotel Operations Manager for our Natchitoches hotel.

In terms of key responsibilities, first and foremost and just like every other position within our company, this role will advance our core values of People come First, Communication is Knowledge, Giving is Fun, Experiences are Memorable and Response-Ability is Ours. While this position will be strategic, the ideal candidate must be able and willing to be “hands-on.”

This strategic business leader of the hotel will report to the Corporate Director of Operations and Sales and will be responsible for all aspects of the operation, including guest and associate satisfaction, financial performance, asset protection, associate relations, and delivering a return on investment to ownership.

This dynamic individual will also lead the team in the development and implementation of hotel-wide strategies, all the while ensuring a solid plan of implementation of the brand service strategy and brand initiatives are met, with the objective of meeting or exceeding guest expectations. 

Minimum two years related supervisory/hospitality management

2-year degree preferred; but not required.

Basic knowledge of business systems including PC, tablet

Ability to use e-mail, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and have time management skills

Ability to manage and direct entire staff to perform daily job tasks

CORE COMPETENCIES

Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

POSITION PURPOSE AND SUMMARY

Leads and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees

Responsible for maximizing revenues and minimize expenses

Oversees the collection of in-house guest balances and direct bill receivables, commission payments by vendors.

Work with Corporate Management to oversee AR/AP and general cashiering and end of month closing procedures

Ensures that all guest related issues are resolved at the property level

Recruits and trains qualified applicants and works with Corporate Human Resources on all related issues.

Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities.

Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

ENVIRONMENTAL JOB REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet, humid, cold, or hot conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.