What are the responsibilities and job description for the Part-Time Front Desk Associate position at Chateau Westport?
FRIDAY AND SATURDAY 4PM-12AM
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a smooth operation at the front desk. The ideal candidate will be the first point of contact for guests, handling inquiries, managing reservations, and providing support to ensure a positive experience for all visitors.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using our booking system.
- Provide information about the facility, services, and local attractions to enhance guest experience.
- Handle guest inquiries and resolve issues promptly and professionally.
- Perform clerical tasks such as data entry, filing, and maintaining accurate records.
- Utilize Google Suite for scheduling appointments and managing calendars effectively.
- Assist with proofreading documents to ensure accuracy in communication.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Collaborate with other departments to ensure seamless service delivery.
- Help housekeeping with task such as stripping rooms and taking out trash
- Washing, drying, and folding laundry as well as stain removal.
- Maintaining and cleaning common areas for guests including, fitness room, pool room, guest laundry, game room, meeting spaces and restrooms
Experience
- Previous experience in customer support or a front desk role is preferred but not mandatory.
- Previous experience is hotels and housekeeping is preferred but not mandatory.
- Bilingual skills are highly desirable to cater to a diverse clientele.
- Proficiency in office software, particularly Google Suite, is essential.
- Strong time management skills with the ability to prioritize tasks effectively.
- Experience in clerical duties such as data entry and file management is an advantage.
Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!
Job Types: Part-time, Temporary
Pay: $16.66 per hour
Expected hours: 16 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Weekends only
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $17