What are the responsibilities and job description for the Restaurant Maître D' position at Chatham Bars Inn?
Chatham Bars Inn, a Forbes Travel Guide Five-Star Hotel on Cape Cod, Massachusetts is seeking a Restaurant Maître D' to join our team as a full-time, year-round team member!
The Restaurant Maître D' will be responsible for but not limited to overseeing the restaurant front of house operations and managing all aspects of the assigned outlet. The Maître D' will maintain a high standard of quality with regard to guest and employee satisfaction and is responsible for meeting the objectives and standards set forth by the CBI Service Standards to include Forbes and AAA.
Responsibilities:
- Greeting guests and assigning tables
- Oversees the food & beverage front of house staff
- Handles guest complaints
- Contribute to the achievement of F&B revenue goals
- Strive to increase F&B guest count and total revenue, while maintaining quality of service
- Review staffing needs daily and weekly for efficient management of labor cost
- Ensure accountability for successful execution of all operating systems (requisitions, weekly and daily inventory) that impact the efficiency of the operation
- Ensure proper execution of all accounting functions (proper guest check procedures, comp and void procedures, and proper event check posting)
Requirements:
- Minimum of 1 year supervisory/management experience
- Minimum of 1 year dining room management
- Ability to work weekends and holidays
- Superior customer service skills
- Must be able to stand for long periods of time
- Ability to multi-task
- Strong attention to detail and organization
- Basic computer skills required. Experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
- Clear and concise written and verbal communication skills
- Enjoys a fast-paced work environment
- Must be able to lift up to 40 lbs
- Current TIPS Alcohol Certification or comparable alcohol service certification
- Wine knowledge is a plus
What We Offer:
- Employee Discounts on Hotel, Dining Outlets, Spa and Farm based on availability
- Enjoy a complimentary meal each shift at the employee cafeteria
- Free employee yoga and strength training classes offered weekly
- Health, Dental, Vision and Optional Life insurance
- Paid vacation, sick and holidays
