Parts Counterperson at Hilton Head Lexus

Hilton Head Lexus

Job Description

Summary
The Parts Counter Person is responsible for selling parts to customers over the counter, through the shop, or via phone while delivering exceptional service and maintaining a professional work environment.

Essential Duties

Organizational Responsibilities

• Maintain a professional appearance and positive attitude.
• Ensure the work environment is clean and professional.
• Conduct business in a friendly, ethical, and professional manner.
• Provide a high level of service to both internal and external customers.

Process Responsibilities

1. Customer Interaction

   • Assist customers in selecting required parts efficiently.
   • Answer phone calls to provide price quotes and product information.
   • Inform customers of companion part requirements and promotions.
   • Ensure customers are aware of the full product line.

2. Parts Ordering and Management

   • Locate or order parts as needed.
   • Prepare invoices for wholesale customer deliveries.
   • Notify the parts manager of out-of-stock items requiring immediate attention.
   • Submit emergency orders for out-of-stock parts when necessary.
   • Follow up on back-ordered parts and replenish inventory daily.

3. Communication and Coordination

   • Notify service advisors and customers when special-order parts arrive.
   • Coordinate with the body shop to ensure all parts are tagged with customer names and job numbers.
   • Keep the parts manager informed of account statuses.

4. Billing and Payment

   • Ensure all internal requests for parts are billed on service repair orders.
   • Receive payments from retail customers or obtain credit authorizations.
   • Issue credit for returned parts, verifying purchase and pricing with the original invoice.

5. Organization and Documentation

   • Maintain organized records of repair orders, invoices, insurance estimates, and special-order parts.
   • Set up orders for daily shipment, delivery, or pick-up.
   • Keep front and rear counter areas clean and clutter-free.

6. Training and Development

   • Participate in all available training programs.
   • Stay updated on new products and product updates.

7. Additional Responsibilities

   • Track and maintain lost sales reports.
   • Review body shop estimates for accuracy in parts ordered and pricing.
   • Manage the cycle return process for MRA's, defective, and incorrect parts.
   • Maintain a clean area for warranty return parts designated for shipment to manufacturers.

Skills & Qualifications

• Strong communication and customer service skills.
• Attention to detail and organizational abilities.
• Proficiency with computer systems and parts inventory software.
• Ability to multitask in a fast-paced environment.

Work Environment

• Maintain a clean and orderly workspace.
• Adhere to company policies and procedures while fostering a collaborative team atmosphere.