What are the responsibilities and job description for the Front Desk - Part Time, Year-round position at Chatham Works?
Front Desk Staff [Part Time, Year-Round]
(Interested parties are strongly encouraged to review our website and the full job description which is linked at the bottom of our website: https://www.chathamworks.com/ )
Chatham Works is a combination Fitness Center Coworking Space Retail Shop located in a new 10,000 sq. ft. building in North Chatham.
Our mission is to help our customers live happier, healthier, and better lives.
Front Desk - Job Description
This is a multi-faceted position that requires strong multi-tasking skills. The role is equal parts concierge, sales kiosk, and help desk. The ideal candidate will also be skilled at various marketing related functions, including social media marketing.
Many aspects of our business utilize and rely on technology, so candidates must be comfortable with computers and cloud-based software, and be willing and able to learn how to use new resources and tools.
In order for a candidate to be a good fit for - and excel in - the position, it’s critically important they believe in our Mission Statement and Core Values, and demonstrate that belief in how they act and perform on the job.
Our Front Desk staff perform a number of essential functions, including:
- Educating prospects and customers about our various offerings.
- Facilitating customer transactions across all three of our business units (Fitness, Coworking, and Retail).
- Efficiently handling customer questions, requests, and concerns, and escalating issues as warranted.
- Educating customers about the areas of our facility and how to use our equipment.
- Helping to maintain facility cleanliness and insure that all equipment is in proper working order.
- Collecting and sharing staff and customer feedback.
- Participating in all staff related meetings and other required activities.
- Assisting in the implementation, and promotion of programs and events.
- Actively yet tactfully promoting Chatham Works’ various offerings to both existing and prospective members.
Physical demands of the position include the ability to walk through all areas of the facility; occasional squatting, bending and lifting (e.g. 40-50 lbs.); and moving equipment and restacking weights.
Personal characteristics and traits we’re looking for include:
- Passionate about health and wellness, and/or entrepreneurship.
- Outstanding people and communication skills.
- Deep commitment to our mission and values (see below).
- Positive “can do/will do” attitude.
- Strong work ethic.
- Innate personal integrity (including punctuality).
- Strong organizational skills and attention to detail.
- Consistently professional demeanor and appearance.
- Strong ties to the local community.
Front Desk - Qualifications
The ideal candidate will have at least two years of experience working in a multi-faceted, customer-facing role at a fast paced business in the recreation, hospitality, bar/restaurant, or retail space. However we invite inquiries from any candidate who believes they possess the skills and personality traits to succeed in the position as described above.
All staff are required to have a current CPR/AED certification, however we can provide certification training upon hiring.
Front Desk - Compensation
This is an hourly year-round position at competitive wages.
How to Apply:
Interested candidates are asked to email a resume accompanied by a brief written description of relevant experience, qualifications, and accomplishments.
Again, prior to contacting us we suggest that you review our website and the detailed job description on our "Jobs" page. which is linked at the bottom of our home page: www.chathamworks.com
CHATHAM WORKS IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you live on Cape Cod year-round, and are you seeking year-round employment?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $20
