Customer Service Representative

Company Description

About Us

Chats Cloud Cover is a forward-thinking company specializing in innovative communication solutions for businesses. Our mission is to provide seamless, efficient, and secure cloud-based communication services to help companies improve their customer engagement and internal operations. We are committed to innovation, collaboration, and continuous growth, offering a dynamic work environment where employees can thrive.

Job Description

Job Description

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Cleveland, OH. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Resolve customer issues by providing accurate information and solutions.
• Maintain detailed records of customer interactions and transactions.
• Assist customers with order processing, account management, and general inquiries.
• Collaborate with internal departments to address customer concerns effectively.
• Ensure customer satisfaction by following up on unresolved issues.
  
  

Qualifications

Skills & Qualifications

• Strong communication and problem-solving skills.
• Ability to handle multiple customer interactions efficiently.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment.
• Prior experience in customer service is preferred but not required.
  
  

Additional Information

Benefits

• Competitive salary based on experience.
• Growth opportunities within the company.
• Comprehensive training and support.
• Health, dental, and vision insurance.
• Paid time off and holiday benefits.
  
  

Join Chats Cloud Cover and be part of a team that values exceptional customer service and professional growth. Apply today!