Opportunity Center Manager

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission? We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance – 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

Pay Range: $18-20 Hourly

What will an Opportunity Center Manager do?

Position Purpose

As the Opportunity Center Manager at Goodwill Industries of the Greater Chattanooga Area, you will be responsible for leading initiatives that support individuals in their journey towards employment and self-sufficiency. You will lead the development and implementation of light-touch services to address the diverse needs of job seekers and community members. Additionally, you will collaborate with local partners to expand access to resources and referral opportunities for individuals facing barriers to employment and economic stability.

Job Functions

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Program Development and Management
  • Design and implement innovative services and guides to support job seekers with resume development, interview preparation, and assistance towards placement.
  • Collaborate with internal teams to ensure alignment with organizational goals and objectives.
• Community Engagement
  • Build and maintain partnerships with local employers, community resources, educational institutions and governmental agencies that could enhance employment opportunities and support services.
  • Facilitate networking opportunities and connections between job seekers, employers, and service providers through regular hosting of job and resource events.
• Client Support and Advocacy
  • Provide individualized engagement and support to job seekers, including assessment of strengths and barriers, development of career plans, and referrals to appropriate services.
  • Advocate for clients’ needs and rights within the community and facilitate access to supportive resources, such as transportation assistance, childcare services, and housing resources.
• Resource Development and Coordination
  • Coordinate development and distribution of resources, including educational materials, job search tools, and supportive services information.
• Data Analysis and Reporting
  • Collect and analyze data related to service outcomes, client demographics, and community needs.
  • Prepare regular reports to evaluate Opportunity Center effectiveness, track progress towards goals, and identify areas for continuous improvement.
• Occasional travel may be required.
• Perform other duties as assigned.

Key Knowledge And Experience

• Bachelor’s degree in Human Resources, Business Administration/Management, or a related field is preferred or commensurate experience.
• Experience in workforce development, community services, or nonprofit experience is preferred.
• Strong understanding of local community resources, employment barriers, and supportive services available for diverse populations.
• Excellent communication skills, with the ability to build relationships and collaborate effectively with stakeholders.
• Proficient in Microsoft Office (e.g. Word, Outlook, and Excel), data collection and management.
• Bilingual English/Spanish is preferred.

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.