Fraud Investigator

**Internal Posting Only**

The Chattanooga Housing Authority (CHA) seeks a qualified individual for the full-time position of Fraud Investigator.  The deadline to submit applications is Friday, May 2, 2025. Applications from internal candidates are only being accepted at this time. 

Position Description

The Fraud Investigator explores complaints of fraud committed by tenants, voucher holders, and property owners participating in the Chattanooga Housing Authority’s (CHA) programs.

Essential Duties and Responsibilities

The statements contained herein reflect general details of responsibility, but should not be considered an all-inclusive listing of work requirements.  The individual may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload.

1. Conducts thorough and timely investigations into allegations of fraud committed by residents, voucher holders, and property owners.
2. Examines and analyzes financial, public and/or agency records.
3. Monitors the Enterprise Income Verification and The Work Number databases for possible program fraud.
4. Conducts in-person, on-site, and/or telephonic interviews with subjects of investigations and/or individuals              with information related to fraud allegations.
5. Prepares and coordinates field assignments to obtain relevant evidence and information.
6. Maintains investigative records and synthesizes data into professional reports with recommendations.
7. Executes repayment agreements to recapture overpayments.
8. Provides testimony concerning investigative activities in administrative hearings and proceedings.
9. Manages a large caseload effectively and efficiently to achieve positive results.
10. Updates job knowledge through participation in educational opportunities.
11. Exhibits and encourages behaviors that uphold CHA’s core values.
12. Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Executive Director.
13. Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.
14. Attends and/or participates in various meetings related to the CHA as required.
15. Reports consistently to assigned work location(s) in accordance with established work schedule.  Must be reliable.
16. Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
17. Handles confidential matters with discretion.
18. Performs other duties as directed. 

Required Knowledge, Skills and Abilities

1. Ability to communicate with people from a broad range of ethnic and socio-economic backgrounds.
2. Ability to operate commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications, scanners, and copiers.
3. Strong interpersonal skills and effective communication ability, both orally and in writing.
4. Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.
5. Demonstrated ability to prepare professional and technical reports, and other documents.

Minimum Education, Training, and/or Experience

1. A high school diploma/GED is required and graduation from an accredited college or university, with a degree in criminal justice, is preferred.
2. Experience in the criminal justice field is a plus. 
3. Experience in the human resources field is preferred.
4. Excellent writing and communication skills required.
5. A public interest background is preferred. 

Physical/Mental Requirements

1. Level of manual dexterity sufficient to allow for operation of office equipment.
2. Ability to move, handle, or lift small objects around desk area.

Special Requirements

1. Must possess a valid driver's license, have reliable transportation and be insurable under CHA’s automobile insurance, if required to drive an automobile by CHA.
2. Criminal background checks and drug screening will be performed.
3. Demonstrated proficiency at Microsoft Word, Excel, and PowerPoint.

 The CHA does not unlawfully discriminate in hiring or in any of the terms or conditions of employment because of an individual’s race, age, religion, gender, pregnancy or conditions related to pregnancy, national origin, creed, color, military service or veteran status, disability, genetic information, sexual orientation, gender identity, gender expression, or any other characteristic that is protected by applicable local, state, or federal law.