Case Manager

Job Summary:

The Case Manager is an integral part of CRITI’s work and assists in the coordinating referrals and admissions, and provides case management and casework service to women and their children experiencing homelessness. The focus of this work is to connect clients with resources and services to assist them in achieving stability. Through case management support, individuals experiencing homelessness are aided in resolving their immediate basic needs and establish housing plans. This includes crisis intervention, comprehensive assessments, and establishment of plans with goals focusing on employment, finances, and stable housing. The Case Manager will maintain the client relationship for the duration of their services with the organization and focus on activities leading toward goal attainment during their stay.

Key Functions:

• Case Management – provide coordination of services for participants of our Shelter-to-Stability program and aftercare support services to graduates. Can include developing, with the participant, a comprehensive Individualized Service Plan (ISP) which includes the strengths and resources within the participant and related systems, goals and strategies for services and evaluation as well as coordinating client move-outs into permanent housing as assigned.
• Relationships – Maintain positive working relationships with clients, staff, and referral and collaborating agencies and their staff to enhance and develop quality services for family and community needs.
• Responsible for supporting the admissions process and providing aftercare services to program graduates as assigned.
• Assist in the promotion of healthy team development and functioning. Attend supervision, team meetings, and training. Including positive relationships with volunteers and community partners providing services for participants.
• Documentation - Accurate and up-to-date case notes and records in monitoring a participant's case progress. Responsible for monthly, quarterly and annual reporting on admissions, outcomes, and case management duties.
• Effective communication, both verbally and in writing, with participants, agency staff, volunteers and external entities to communicate our mission and goals.
• Initiate communication with the Executive Director and other agency staff regarding participants on an on-going basis.
• Assist, as requested, programming staff to ensure an efficient and effective agency operation and delivery of services.
• Participate in programming on-call schedule, ensuring timely responses to high-level needs during assigned on-call period.

Qualifications

• Minimum Education and Experience: Bachelor’s degree in human services field. Two years' experience performing case management duties in a social service setting.
• Skills: Must be able to interact with program participants, and potential participants, with a Trauma-Informed Care (TIC) approach. Must demonstrate the ability to work effectively with families and children. Has the ability to assess family and other systems and have basic skills in family interviewing. Has the ability to work collaboratively with other professionals and community agencies. Has good written and verbal communication skills and ability to work well with minimal supervision. Must have demonstrated organizational skills and good judgment. Must be able to work a flexible schedule that accommodates the needs of the participants and organization. May require occasional evenings and weekends.
• Maintain a valid driver's license; maintain a satisfactory driving record.
• Verification of citizenship or eligibility to work in the United States as outlined under Immigration Reform and Control Act of 1986.
• Ability to verbally converse with participants/resources over the phone and in person.
• Ability to produce written communication, documents and reports utilizing agency computer hardware and software.
• Must be able to communicate effectively with co-workers, participants and other sources.
• Effective conflict resolution skills and good communication skills.
• Must be able to work independently and as a member of a team.
• Must be able to effectively perform with minimal support.
• Must be able to interact effectively with internal and external persons.
• Must be able to read and comprehend; retain and follow oral and written instructions; collect and organize data; exercise good judgment; set priorities and effectively communicate.
• Must be able to work a flexible schedule that accommodates the needs of the participants and organization

Additional

• The Lead Case Manager, Executive Director, or designee may direct employee to complete other tasks not mentioned specifically above. The organization reserves the right to modify job duties or change them at any time, should circumstances dictate such changes are necessary to carry out its mission.
• Nothing in this description changes the “at will” employment status of this position.
• This position is based at Chattanooga Room in the Inn’s main facility. This position is typically 9 am – 5 pm, but can vary depending on the needs of participants and the program.

Physical Requirements:

• Must be able to lift, carry, or move up to 50 pounds
• Must be able to walk, sit, and stand for long periods of time on occasion
• Must be able to bend, reach, push, pull, carry, and lift daily.
• Must be able to climb stairs multiple times per day
• Must be able to work around animals and children of all ages

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• case management: 2 years (Preferred)

Ability to Commute:

• Chattanooga, TN 37404 (Required)

Ability to Relocate:

• Chattanooga, TN 37404: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $43,000