Remote Front Office Support – Pediatric Therapy Clinic

We are a dedicated pediatric therapy clinic committed to helping children and adolescents reach their fullest potential through speech, occupational, and physical therapy. We are seeking a compassionate, detail-oriented, and experienced Remote Front Office Support team member to join us in delivering exceptional service to our patients and their families.

Key Responsibilities

• Serve as the first point of contact for patients and families, managing incoming calls, emails, and messages with professionalism and empathy.
• Verify insurance benefits and obtain authorizations for therapy services.
• Schedule patient appointments efficiently while considering therapist availability and patient preferences.
• Maintain accurate and organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Address patient inquiries regarding scheduling, insurance coverage, and clinic policies.
• Assist in managing patient accounts, including reviewing and explaining insurance benefits and out of pocket expenses as needed.
• Collaborate with clinical staff to ensure seamless communication and support for patient care.
  
  

Qualifications

• Minimum of 2 years of experience in a medical front office role, preferably in a pediatric or therapy setting.
• Experience with insurance verification, authorizations, and familiarity with various insurance carriers.
• Strong communication skills and the ability to handle sensitive patient information with discretion.
• Excellent organizational skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in using electronic health record (EHR) systems and scheduling software.
• Ability to work independently while maintaining a high level of professionalism.
• Reliable computer and internet connection and a dedicated, private, and secure workspace for remote work.
  
  

Why Join Us?

• Work from the comfort of your home while making a meaningful impact on children's lives.
• Be part of a supportive, family-oriented team committed to quality care.
• Opportunities for professional growth and development.
  
  

How To Apply

If you're a dedicated, compassionate professional with a passion for pediatric care, we'd love to hear from you! Please submit your resume and a brief cover letter detailing your experience to cristy@chatterboxpeds.com

Job Posted by ApplicantPro