Front Office Coordinator

Chauncey Property Management LLC

263 Central Avenue

Rochester, New York 14605

Front Office Coordinator – Property Management

About Us:

Chauncey Property Management specializes in providing exceptional property management services for residential apartments. Our focus is on ensuring tenant satisfaction, maintaining strong relationships with property owners, and fostering a collaborative, efficient work environment.

Position Overview:

As the Front Office Coordinator, you will play a key role in the day-to-day operations of our property management office. This position requires excellent communication and organizational skills, as well as the ability to multitask effectively in a fast-paced environment. You'll interact with tenants, property owners, and various team members to keep office operations running smoothly.

The Front Office Coordinator is our primary point of contact for tenants and manages all tenant interactions, including maintenance requests, inquiries, and follow-ups. The Front Office Coordinator reports to both the VP of Operations and the VP of Maintenance, working closely with the maintenance team to schedule and follow up on maintenance requests.

Key Responsibilities:

• Tenant Relations: Serve as the primary point of contact for tenants, addressing

inquiries, maintenance requests, and resolving issues both in person and via phone.

• Maintenance Coordination: Receive and process maintenance requests from tenants,

coordinate with the maintenance team, and follow up after work is completed to ensure

tenant satisfaction.

• Scheduling and Billing: Manage tenant billing, including rent collection, reminders, and

processing payments. Schedule maintenance work and property inspections, ensuring

timely service delivery. Assist with billing inquiries and processing, including coordinating

payments, sending reminders, and resolving discrepancies.

• Communication with Owners: Communicate with property owners, providing updates,

scheduling meetings, and ensuring they are well-informed on property matters.

• Office Administration: Provide administrative support to the VP of Operations and VP

of Maintenance, including scheduling, office management, and assisting with leasing

processes when needed.

• Task Delegation: Coordinate with virtual assistants and manage task delegation to

support efficient office operations.

• Additional Tasks: Perform additional front office tasks as needed to support a small,

dynamic property management team.

Qualifications:

• High school diploma or equivalent (some college or property management experience

preferred).

• Strong communication skills, with the ability to address tenant concerns effectively.

• Ability to manage multiple tasks, prioritize responsibilities, and maintain an organized

workflow.

• Proficiency with property management software and office tools.

Additional Requirements:

• This is an in-person role only, and full-time availability from 9:00 AM to 5:00 PM, Monday

through Friday, is required.

• You will be reporting to the VP of Operations

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Rochester, NY 14605 (Required)

Ability to Relocate:

• Rochester, NY 14605: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $23