What are the responsibilities and job description for the Patron Record Manager (Enterprise Data, Analytics, and Research)/Career Opportunity position at Chautauqua Institution?
The Patron Record Manager will partner with teams across the organization to continuously improve data quality in the Salesforce customer relationship management database. Reporting to the Senior Director of Enterprise Data, Analytics, and Research, this role requires a firm grasp of marketing and fundraising principles, data integrity, querying and audit logic, and patron record management best practices. The incumbent is responsible for managing and monitoring data integrity requests and projects to ensure they are completed accurately, efficiently, and in a timely manner.
About the Work
- Maintain patron record data quality by reviewing and completing user-requested and data sync process record updates for names, salutations, addresses, emails, phones, employment, relationships, preferences, constituencies, volunteer roles, attributes, deceased notifications, etc.
- Ensure seamless experiences for our high-value channels, preventing data errors and improving the accuracy and thoroughness of records
- Audit and help map organizational hierarchy among organizational and individual patron records.
- Deliver necessary data for direct mail initiatives across the organization
- Manage NCOA and undeliverable mail processes for patron records
- Contributes to policies for standardization of formatting for key contact and demographic fields in partnership with Advancement and Marketing & Communications in line with ethical management of identity data, IDEA values, and an inclusive patron experience
- Conduct audit processes and maintain data integrity across the CRM database, working with the reporting team on the development of measures to ensure integrity and timeliness
- Maintain a Data Quality Issue Register and convene data specialists from across departments to address anomalies and best practices in data governance
About You
Education
Experience
Knowledge, Skills, and Abilities
About Chautauqua Institution
Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship / programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution's office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
About Your Department
The Enterprise Data, Analytics & Research team is a newly formed department responsible for creating a 360-degree, holistic guest profile that captures patron data from across channels and systems to support Chautauqua's growth and improve patron experience.
About Your Work Schedule & Location
This position is at Chautauqua Institution's main campus in Southwestern New York (Chautauqua County). The schedule is full time and may include daytime and evening hours, weekdays, and weekends, especially in the busy summer operating season and during project go-live periods. The position will be based on the main campus in Chautauqua, New York, but may require some travel. Qualified candidates may work remotely or on a hybrid schedule.
Total Rewards for Our Talent
Compensation for this position starts at $60,500.00 and with demonstrated experience and qualifications, candidates may earn up to $66,500.00.
Chautauqua Institution's competitive compensation and benefits suite includes a national health insurance network with Highmark, flexible spend (or health savings) account options, dental and vision insurance, complimentary life insurance, wellness incentives, an employee assistance program, supplemental life insurance, and long-term disability options. The Institution supports planning for retirement through a discretionary employer retirement plan contribution, which has recently been 10% of gross compensation following the designated service period.
About the Referral Program
Chautauqua Institution's Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
Discovering Your Chautauqua Experience
There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
Our Commitment to IDEA
Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.
Joining Our Talent Community
Join our talent community online at CHQ.org / employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.
Salary : $60,500
