HOMELESSNESS SERVICES MANAGER

Description

Position Data:

Title: Homelessness Services Manager

Grade: 10 Exempt: __X___ Non-Exempt: _____

Reports to: Housing & Community Development Director

Basic Function or Position Summary:

Manage the provision of homelessness services to facilitate customer progress towards self-sufficiency and economic security.  

Pay Rate is $33.77 per hour

Security Clearance:

• Level 4 – V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

• Manage all functions of the emergency services program, including homelessness prevention, rapid rehousing, landlord relations, tenant education, and emergency shelter.  
• Monitor customer files to ensure compliance with all eligibility and program regulations
• Provide oversight of the Hope Haven Women’s Center, ensuring that 24/7 staffing levels are maintained and shelter regulations are adhered to at all times.
• Responsible for maintaining and or exceeding all contractual targets and outcomes
• Strategic development of resources that support growth and impact
• Coordinate and work cooperatively internally with other divisions and with outside agencies to maximize available resources. 
• Works with team on PR and recruitment strategies; community relations.
• Maintains current knowledge of and assures regulatory and procedural compliance, including landlord and tenant laws
• Develops and keeps procedures and protocols current; implements all agency management systems.
• Assists with providing and developing trainings and orientation to service area staff. 
• Promotes agency wide integrated service delivery strategies
• Participates in the Chautauqua County Homeless Coalition and other designated Coalitions.
• Fosters positive relationships with peers, funders, licensors, staff, subcontractors and community partners
• Monitors identified service area budgets; assists Deputy Director and Director to develop new or renewed budgets.
• Facilitates and participates in meetings as designated. 
• Fosters ongoing, integrated, comprehensive service delivery model with other COI services
• Coordinates designated functions of the MOU and MOA process.
• Facilitates standardization of systems and processes within service area and division.
• Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area
• Promotes positive agency, division and service area image
• Other duties as assigned by supervisor.

Key Working Relationships:

A. Internal: Division Director, Finance staff, all divisional and program staff.

B. External: Federal, state and local government agencies, community agencies in both private and non-profit sectors, financial institutions, realtors,
funders, vendors and customers.

Supervisory Scope:

A. Number of staff supervised: 4-12

B. Titles supervised: Housing Support Specialist

Organizational Responsibilities:

• Attends appropriate in-services/trainings
• Attend all required meetings.
• Adheres to all policies and procedures
• Data collection, analysis, and reporting, including maintaining HMIS data quality standards
• Participation in all management systems and functions internally and externally
• Participates in organizational committee structures as appropriate

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort 

Knowledge, Skills Required:

• Two year’s of experience in housing or human services management required.
• Two year’s of supervisory experience required
• Bachelor’s Degree in Sciences, Business, or Human Services required.
• Strong interpersonal, communication and customer relations skills.
• Strong computer skills, including word processing, data entry and spreadsheet in a windows environment. 
• Goal oriented and strong attention to detail.
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds.
• Knowledge of landlord-tenant relations.
• Ability to work both independently and cooperatively.

Special Requirements, if any:

• Valid Drivers license
• Ability to travel throughout the county
• Reliable transportation
• Authorized Driver of a COI vehicle
• Flexibility in work schedule
• Must be able to provide consistent even tempered customer service at all times
• Works compassionately with a diverse population
• Experience navigating community programs

Salary : $34