HOPE HAVEN SHELTER COORDINATOR

Description

Position Data:

Title: Hope Haven Shelter Coordinator

Grade: 9 Exempt X Non-Exempt

Reports to: Homelessness Services Manager

Basic Function or Position Summary:

Administers the day-to-day operations and program compliance of the Hope Haven’s Women Shelter. Hours per week: 35 Monday - Friday 8:00am to 4:00pm. Salary $22.77/hourly

Security Clearance: Level 6 V, A, C, R

Requirements

Position Responsibilities and Specific Duties:

• Provides general supervision of resident services, including admission, transfer, discharge, coordination of community activities and services, and management of related program activities. 
• Ensure protection of residents’ rights as per 18 NYCRR Part 481.12, and development of appropriate mechanisms for their protection.
• Responsible for site licensing and regulatory compliance, including emergency shelter operational plan. 
• Promotes quality services to residents that are based on best practices in trauma-informed care, cultural competency, and LGBTQ sensitivity.
• Provides on-call coverage as needed in coordination with supervisor.
• Provides coverage on schedule as needed.
• Works with team on PR and recruitment strategies; community relations
• Maintains current knowledge of and assures regulatory and procedural compliance
• Develops and keeps procedures and protocols current; implements designated management systems.
• Assists with providing and developing trainings and orientation to service area staff
• Promotes agency wide integrated service delivery strategies.
• Participates in designated Coalitions.
• Fosters positive relationships with peers, funder, licensors, staff, subcontractors, and community partners
• Monitors identified service area budgets; assists Supervisor to develop new or renewed budgets.
• Facilitates and participates in meetings as designated.
• Fosters ongoing, integrated, comprehensive service delivery model with other COI services.
• Coordinates designated functions of the MOU and MOA process.
• Facilitates standardization of systems and processes within service area and division.
• Utilizes CAPSYS, data, and other tracking and measurement tools to monitor staff performance and service area outcomes; drive improvement and response to need in service area.
• Promotes positive agency, division, and service area image.
• Other duties as assigned by supervisor.

Building Manager Duties:

• Oversees petty cash, if applicable
• Conducts/coordinates evacuation/lockdown drills a minimum of annually or as is required by licensing or regulatory entity; completes documentation of drill and forwards to appropriate person(s)
• Maintains a current list of office occupancy in the building (includes staff name, office number, and program to be charged) and updates list quarterly & forwards to finance or as is indicated
• Oversees general building work orders; acts a liaison to B & G’s supervisor reports physical building/or property concerns and reviews/ approves maintenance requests 
• Tracks & distributes keys and key fobs; maintains list of staff that have keys to building
• Maintains list of security codes; oversees security cameras reports any operating problems
• Completes/reviews/submits incident/accident reports re: incidents that occur in building within required timeframes and in compliance with OTDA regulations
• If applicable, supervises building receptionist – arranges for adequate reception back-up 
• Reports any major/serious incidents, issues, concerns to CEO – completes an event record when indicated.

Key Working Relationships:

A. Internal: Housing & Emergency Services Director, Housing and Community Development Deputy Director, Homeless Services Manager, Housing Staff,
Building & Grounds Manager, and Navigators

B. External: Funders, Community Providers and Partners.

Supervisory Scope:

A. Number of staff supervised: 1-5

B. Titles supervised: Housing Support Specialists, Shelter Support Specialists

Organizational Responsibilities:

• Adheres to all policies and procedures.
• Attends appropriate in-services/trainings
• Attends all required meetings
• Data collection, analysis & reporting as required
• Participation in management systems and functions internally and externally
• Participates in organizational committee structures as appropriate. 

Physical:

• Ability to lift up to and including 10-25 pounds of physical effort. 

Knowledge, Skills Required:

• Associate degree in the Human Service or Social Work field required; Bachelor’s degree in the Human Services or Social Work field preferred.
• Two years of human services experience required; at least one year of experience working with homeless adults preferred. 
• Two years prior supervisory experience required.
• Awareness of and sensitivity to the needs of the homeless; demonstrates respect for cultural differences.
• Strong computer skills with emphasis on word, excel, google docs and databases.
• Strong communication, motivational, and interpersonal skills.
• Strong leadership skills.

Special Requirements, if any:

• Must be able to provide consistent even tempered customer service at all times.
• Must be at least 21 years of age.
• Ability to work flexible hours.
• Valid Driver’s license 
• Reliable transportation
• Ability to travel throughout the county.
• Must be able to obtain a LexisNexis clearance.
• Pre-employment physical exam and TB testing
• Ability to obtain and maintain physical exam annually
• Works compassionately with a diverse population.

Salary : $23