What are the responsibilities and job description for the Customer Service Representative position at Chaz Limited Auto Body?
Chaz Limited Collision Express, the leading Auto Body Repair facility in Alaska is currently seeking a full-time Customer Service Representative to join our South Anchorage team!
Hours: 8:00am - 5:00pm, Monday-Friday (full-time, hours are non-negotiable)
Location: Anchorage, AK
What's in it for you?
We offer a comprehensive, competitive benefit package to our full-time employees, which includes Medical, Dental, Vision, STD, Life, AD&D, 401K, Paid Time Off, Paid Holidays, Supplemental Insurance, Paid Industry Training and more!
Responsibilities:
The Customer Service Representative ("CSR") provides superior customer service throughout the repair process, and additional administrative support to the General Manager and Estimators. They are responsible for cultivating a positive culture and work environment that aligns with our mission and values.
- Operate a multi-line phone system, scheduling customers for estimate and repair appointments
- Greet each customer at their scheduled appointment time, and gather basic customer and vehicle information to input into the computer
- Provide basic information about the company both in person and by phone
- Book rental appointments for scheduled repair appointments
- Communicate repair process with the Estimator and Production Manager to accurately relay repair progress to the customer
- Handle customer concerns relating to warranty claims, mechanical issues, equipment/part issues, etc.
- Process and post customer and insurance payments
- Scan and file customer documents
- Consistently ensure the front office is in a clean and orderly manner, and that all office supplies are stocked as necessary
- Other administrative duties as assigned
Qualifications:
The right candidate would be friendly, professional, courteous and efficient when working with all customers and employees in a consistent fast-paced environment!
- AK Driver License with minimal moving violations
- Professional Customer Service experience required
- Exceptional Computer/Typing abilities
- Auto body or general automotive knowledge preferred
- Ability to multi-task and take notes
- Professional personal appearance
- Strong ability to take initiative, and be able to receive feedback while working as part of a team
To Apply:
Please reply to this ad with your resume, and a brief message outlining your relatable Customer Service and/or automotive experience. We look forward to hearing from you!
Job Type: Full-time
Pay: $18.36 - $23.46 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- No nights
Experience:
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18 - $23
