What are the responsibilities and job description for the DOCUMENTATION SPECIALIST position at CHC Solutions Inc?
CHC Solutions, Inc. is currently seeking a medical Documentation Specialist to join our team in our Pawcatuck, CT office.
Who we are:
CHC Solutions, Inc. is a family of companies providing comprehensive medical equipment and supplies and patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care.
Family brands include Continuum, Burmans Medical Supplies, bioCARE and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedics and ostomy products.
In the medical Documentation Specialist role, you will do the following:
Maintain high level of professionalism and dedication to excellent customer service during all communications with customers, vendors, and Interphase employees.
Follow current workflow process to ensure timely follow up on assigned accounts.
Contact patients, physicians offices, and internal resources to obtain information and documentation needed for insurance billing.
Perform research to identify documentation errors or issues and bring them to resolution.
Communicate documentation related issues to sales representatives or the appropriate CHC employees.
Follow up on outstanding documentation that has not been received until it is returned and the order is billable prior to exceeding timely filing limits.
Respond to customer calls, or written inquires immediately.
Work with customers and the Company sales team to resolve account issues as needed.
Comply with all applicable CHC Solutions Inc. payment policies, procedures, and patient protocols. Complies with all current government regulations and professional standards, including voluntary compliance plans.
Qualifications:
Ability to provide excellent customer service.
Excellent problem solving skills.
Ability to communicate professionally, effectively, and accurately both orally and in writing.
Ability to handle multiple tasks simultaneously under strict deadlines.
Working knowledge of Microsoft Office.
What we offer:
CHC Solutions, Inc. values its employees and offers an exceptional benefits package. When submitting your resume, please include your salary requirement.
Salary : $37,000 - $50,000
