What are the responsibilities and job description for the Manager, Business Operations Analyst position at CHCS Services, Inc?
Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers.
Our story
We’ve been in business for over 30 years. We are a global company with delivery centers in the USA and INDIA. CHCS is an award-winning insurance third-party administrator (TPA) of senior health products. We are in the business of providing state-of-the-art administrative support services and customized care solutions to manage policies and claims. CHCS Supports some of the largest senior market insurance companies in the world. Processing hundreds of thousands of claims every year and our vast network of experienced registered nurses and healthcare professionals provide personalized care management services to policyholders.
The Future
Within the next 5 years we are seeking to become THE leader in the TPA services marketplace! To achieve this goal, we know we’ll need to build an even stronger team. We are ready to invest in the company and in you.
Investment in technologies : new call center technology is Five9s, and continually refresh of systems.
At CHCS Services, we are committed to providing innovative healthcare solutions while fostering a supportive and inclusive work environment for our associates. We can succeed together as a team by investing in our associates’ well-being and professional development.
Job Summary
The Operation Analytics Sr. Manager role develops reports for broad consumption, analyzes metrics, and reports data to the COO and high-level management encompassing market analytics, internal performance metrics, monthly status reports required by the LTCIs and other client reporting, including the accuracy of LTCIs’ monthly invoice. This role is responsible for providing a comprehensive assessment and overall evaluation of reporting deliverables and empowering the operations teams to make informed actions.
As a visual communications and data translation expert, Sr. Manager will use dashboards comprised of visualizations, charts, and tables of information to produce reports across business lines to indicate areas of improvement and successful strategies employed.
This role serves as a subject matter expert on contextual interpretation of information for the business and consults with operations to improve processes and streamline data interpretation communications across the organization.
The Operations Analytics Sr. Manager leads data system efforts for adoption and management and serves as a consultant and assistant developer on system design where process improvement needs or desired and / or required. In addition, the Operations Analytics Sr. Manager leads data analysts who also develop reports and compile periodic reporting and monitor for anomalies, as well as provide quality assurance and control for data integrity. The data analysts assist in addressing business needs through data review and communication of their resulting analysis in condensed visual representations and ad hoc reporting as requested.
Supervisory Responsibilities :
Oversees Analytics functions across the enterprise.
- Works with other department leaders to deliver reports & analytics.
- Responsible for Analytics
Duties / Responsibilities :
Key metrics and reports addressed by the team include, but are not limited to, the following :
Assessment Network. Identify where our policyholders reside to provide the Network Development team information on what market to prioritize and contract nurse assessors.
Evaluate the number of claimants that haven’t been referred to enroll in the EVV and Facility programs. Missed revenue opportunities.
Development of the role : expanding as we grow.
Market analytics.
Required Skills / Abilities :
Excellent analytical and organizational skills.
PowerBi : where all CHCS’ plethora of reports are generated and has enhanced the reports to accurately report our stats and information.
Education and Experience :
Bachelor’s degree in computer science or related field, or 5 years of work-related experience
Preferred :
Standard Company Requirements :
Physical Requirements :
Sit, read, write, speak, use computer keyboard.
